Ground Handling Agent - SF

The Landline Company; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Up to $10,000/year in company-paid ben

10 days PTO

Flight perks with Air Canada

Job summary

The Landline Company in San Francisco is seeking Ground Handling Agents (Ramp Drivers) to join our SFO team. You will operate a vehicle on the airport ramp, marshal buses, and coordinate vehicle movements in a busy environment while supporting passengers during drop-offs.

This hands-on, safety-critical role includes training covering AOA driving and airport safety, with opportunities to earn airport access credentials; shifts begin early and require reliability and teamwork.

Qualifications

• High School Diploma or GED or equivalent required.
• Valid driver’s license and clean driving record required.
• Experience driving in urban and highway environments preferred.
• Ability to pass a preemployment DOT drug test including marijuana.

Responsibilities

• Operate a vehicle safely within the Airport Operations Area and ramp environment, following safety protocols.
• Serve as a ramp escort, marshaling buses to gates, parking, and drop-off locations.
• Maintain awareness in a high-risk, high-traffic environment.
• Track bus status as it approaches SFO.
• Guide passengers during drop-offs with a teammate.
• Assist with unloading luggage and direct travelers to airport entrances.
• Maintain visible safety presence during passenger movement.
• Stage bags for airline handling using proper lifting techniques.
• Perform other duties as assigned.

Skills

Safe driving

Clear communication

Customer service greetings

Team coordination

Physical stamina

Education

High School Diploma or GED

Job description

• Up to $10,000/year in company-paid benefits
• 10 days paid time off (PTO)
• Flight perks with Air Canada for employees and eligible family members
• Insurance: medical, dental, vision, short term/long term disability, company-paid life, pet, hospital indemnity, critical illness, supplemental life, and accident coverage
• Employee Assistance Program
• Health Savings Account (HSA) and Flexible Spending Account (FSA)

About Us

The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including American Airlines, Delta, Jet Blue, and Air Canada.

The Role

We're seeking Ground Handling Agents (Ramp Drivers) to join our San Francisco International Airport team. In this role, you'll operate a vehicle to escort and support our motorcoaches traveling between Schulz–Sonoma County Airport and SFO, including operations within the airport's Airport Operations Area (AOA).

This is a hands-on, safety-critical role where you'll drive on the ramp, marshal and guide buses into position, and help coordinate vehicle movements in a busy airport environment. You'll always work as part of a team, typically two staff per vehicle, so you're never handling passenger operations alone. You'll also play a key customer-facing role: once a bus arrives, you and your teammate manage the full passenger drop-off from start to finish: unloading luggage from the motorcoach, staging bags for airline agents, and personally guiding travelers to the correct Airport entrance.

No prior aviation or security experience is required. Before working independently, you'll complete paid, hands-on training covering AOA driving, airport safety protocols, marshaling, and all verification procedures. Along the way, you'll earn secure airport access credentials and airfield experience that few driving jobs offer.

What You’ll Do

• Operate a vehicle safely within the AOA (Air Operations Area) and airport ramp environment, following all airport safety protocols and traffic regulations
• Serve as a ramp escort, guiding motorcoaches and other vehicles safely and marshaling them into position at gates, parking, and drop-off locations through the AOA gate
• Maintain constant awareness of surroundings in a high-risk, high-traffic environment
• Track incoming bus status as it approaches SFO
• Guide passengers safely during drop-offs, working alongside a second team member (typically two staff per vehicle)
• Welcome passengers, assist with unloading luggage from the motorcoach, and direct travelers to their proper airport entrance
• Maintain a visible safety presence throughout passenger movement
• Stage bags for airline handling using proper lifting and safety techniques
• Perform all other duties as assigned

What We’re Looking For

• High School Diploma, GED or equivalent education required
• Valid driver’s license and clean driving record required
• Experience driving in urban and highway environments preferred
• Ability to maintain focus and situational awareness during extended periods
• Ability to communicate clearly with drivers and operations staff and execute customer service greetings with passengers
• Ability to pass a preemployment DOT drug test including marijuana and to participate in random drug and alcohol testing (this is aUSDOT safety-sensitive position)
• Ability to pass a preemployment criminal background check to obtain a badge to access secure airport locations
• Ability to work at approximately 5:00AM on any day of the week, including Sunday, Saturday, and holidays.
• Ability to follow safety procedures and company protocols, with attention to detail
• Positive attitude, strong work ethic, and professional demeanor
• Reliable personal transportation to and from the work location required
• Ability to lift up to 70lbs
• Experience in Airport Operations or Customer Service at SFO is preferred

Shift

This operation runs 7 days a week, including holidays, with shifts starting around 4:00 AM until around 11:30 PM, and you would need to be available for scheduling in any of these times

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.