Airport Customer Service Agent (Delta) - SHV

Unifi Aviation LLC; Fairfield (LA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Travel privileges

Medical/Dental/Vision/Telehealth

401(k) Retirement Plan

Early pay access

Paid Time Off

Job summary

Unifi Aviation LLC is seeking Customer Service Agents to be the first point of contact for travelers, delivering first-class service with a friendly, outgoing attitude. The role focuses on assisting passengers with baggage, resolving issues related to delays, losses, or damage, and using software to track luggage efficiently.

Candidates must be local residents, able to lift heavy items, and complete ramp and SIDA training for airport access.

Qualifications

• Must be able to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States.

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities.

Skills

Drug screen

Background check

Work authorization

Ramp/SIDA training

Heavy lifting

Local resident

Customer service

Education

High School diploma or GED

Job description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick-up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in-state) resident.
• High School diploma or GED.
• Valid In-State Driver's License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

• Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges
• Comprehensive Medical / Dental / Vision / Telehealth
• 401(k) Retirement Plan
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms
• Paid Time Off

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.