Airport Customer Service Agent - SFO

Unifi Aviation LLC; San Francisco (CA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Medical / Dental / Vision / Telehealth

401(k) Retirement Plan

Paid Time Off

Job summary

Unifi Aviation LLC is hiring Customer Service Agents in San Francisco. This role involves providing first-class customer service to passengers while assisting with baggage pick-up and addressing issues related to lost or damaged items.

The ideal candidate should be friendly, outgoing, and able to lift heavy luggage. Benefits include travel privileges and comprehensive health insurance. Successful candidates will undergo training and background checks.

Qualifications

• Ability to lift/carry/push/pull items of 70 pounds and lift weights of 40 to 50 pounds.
• Must be able to pass a pre-employment drug screen.
• Must complete ramp and SIDA training for airport authority identification.

Responsibilities

• Assist passengers with baggage pick-up.
• Resolve issues with delayed, lost, or damaged items.
• Utilize software to track and catalog luggage.

Skills

Customer service

Problem-solving

Communication

Education

High School diploma or GED

Job description

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer‑facing role, providing first‑class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

• Assists passengers with their baggage pick‑up.
• Assists passengers to resolve issues with their delayed, lost, or damaged items.
• Utilizes computer software to track and catalog luggage.
• Handles customer interaction with class in an efficient, effective, and professional manner.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
• Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

• Must be a local (in‑state) resident.
• High School diploma or GED.
• Candidate should be able to speak English.
• Ability to pass a pre‑employment drug screen.
• Ability to pass up to a 10‑year background check.
• Must be at least 18 years of age.
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• Must be able to carry heavy items up and down jetway stairs.
• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Benefits

• Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.
• Comprehensive Medical / Dental / Vision / Telehealth.
• 401(k) Retirement Plan.
• Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.
• Paid Time Off.

Equal Opportunity Statement

Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.