Airport Customer Experience Team Lead - Admin & Onboarding

American Airlines; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k)

Employee Discounts

Job summary

American Airlines in Philadelphia is seeking a Team Lead for Airport Customer Experience Administration to oversee payroll coordination, onboarding, and attendance compliance within the Airport Hubs & Gateway Team. This role leads Support Staff, assigns schedules, and trains new hires, ensuring smooth operations in a fast-paced environment.

The position offers travel perks, health benefits from day one, wellness programs, a 401(k) plan, and additional employee discounts.

Qualifications

• High School diploma or GED equivalent.
• Prior office/clerical experience.
• Ability to lead a team and manage time.

Responsibilities

• Lead a group of Support Staff within the Team Support department.
• Assign schedules for the Support Staff team members.
• Train new team members on the Team Support team.
• Cover duties of Managers when absent.
• Assist with management presentations and trend analysis.
• Oversee onboarding tasks and system access.
• Support station event planning and execution.

Skills

Office admin

Leadership

MS Office

Scheduling

Onboarding

Communication

Education

High School Diploma

Bachelor's degree preferred

Job description

American Airlines in Philadelphia is seeking a Team Lead for Airport Customer Experience Administration to oversee payroll coordination, onboarding, and attendance compliance within the Airport Hubs & Gateway Team. This role leads Support Staff, assigns schedules, and trains new hires, ensuring smooth operations in a fast-paced environment.

The position offers travel perks, health benefits from day one, wellness programs, a 401(k) plan, and additional employee discounts.