Team Lead, Airport Customer Experience Administration

American Airlines; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k)

Employee Discounts

Job summary

American Airlines in Philadelphia is seeking a Team Lead for Airport Customer Experience Administration to oversee payroll coordination, onboarding, and attendance compliance within the Airport Hubs & Gateway Team. This role leads Support Staff, assigns schedules, and trains new hires, ensuring smooth operations in a fast-paced environment.

The position offers travel perks, health benefits from day one, wellness programs, a 401(k) plan, and additional employee discounts.

Qualifications

• High School diploma or GED equivalent.
• Prior office/clerical experience.
• Ability to lead a team and manage time.

Responsibilities

• Lead a group of Support Staff within the Team Support department.
• Assign schedules for the Support Staff team members.
• Train new team members on the Team Support team.
• Cover duties of Managers when absent.
• Assist with management presentations and trend analysis.
• Oversee onboarding tasks and system access.
• Support station event planning and execution.

Skills

Office admin

Leadership

MS Office

Scheduling

Onboarding

Communication

Education

High School Diploma

Bachelor's degree preferred

Job description

Team Lead, Airport Customer Experience Administration

Posting Start Date: 10/2/26

Location:PHL AIRPORT GROUP 1 (PHL-TGR1)
Cities:Philadelphia - PA
Requisition ID:88490
This job will continue to be posted until at least 10/08/2026.

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and duringyour time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Responsible for supporting the department with various administrative functions: Attendance and compliance, coordinating payroll, coordinating and maintaining operation coverage and lost time, managing new hire and transfer onboarding, and other similar tasks
• This role is a part of the Airport Hubs & Gateway Team within our Customer Experience group

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Lead a group of Support Staff team members through various office duties within the Team Support department
• Assign schedules for the Support Staff team members within the Admin department
• Responsible to create and provide training to new team members on the Team Support team
• Cover duties and responsibilities of Managers when absent
• Provides assistance with preparation of management presentations, analysis on trends and special projects as required
• Tracks and ensures employees complete onboarding duties, including appropriate system access, badges, fingerprinting, training, etc.
• Assists in station event planning, coordination, and execution (i.e. Do Crew, luncheons, holiday meals, recognition events)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• Previous office/clerical experience

Preferred Qualifications- Education & Prior Job Experience

• Previous leadership experience
• Bachelor's degree or prior college education

Skills, Licenses & Certifications

• Intermediate/Advance in MS Office Products including Word, Excel, Powerpoint, etc.
• Knowledge of policies, procedures, and corporate structure
• Ability to prioritize work, be detail oriented and meet deadlines
• Ability to perform in a fast paced environment and handle multiple tasks simultaneously
• Ability to be self-motivated with strong organizational skills
• Ability to grasp concepts and functionality of specific software and programs
• Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you’ll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Philadelphia - PA
Requisition ID:88490

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.