Airport Customer Experience Leader

American Airlines; Orlando (FL); Híbrido; USD 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Travel perks

Health benefits

Wellness programs

401(k) program

Employee discounts and benefits

Resumo da oferta

American Airlines is seeking an experienced supervisor to lead the hubs and gateways customer service team in Orlando. You will develop staff, maximize revenue, and oversee daily operations while ensuring safety and compliance.

Shift work including nights, weekends, and holidays is required. Strong leadership, communication, and problem-solving skills are essential to drive performance and improve service levels.

Qualificações

• High school diploma or GED required.
• Minimum three years airline supervisory experience.
• Minimum three years airport operations experience.

Responsabilidades

• Oversee day-to-day customer service operations and staffing.
• Develop and coach Customer Service Managers and supervisors.
• Enforce safety, security and company procedures across the team.
• Communicate policy changes to managers and staff with clarity.
• Identify areas for performance improvement and implement actions.
• Monitor on-time performance and staffing needs; adjust schedules as needed.
• Manage vendor relationships and ensure contract responsibilities are met.
• Conduct grievance hearings and act as hearing officer when required.
• Support recruitment and interviews for Customer Service leadership.

Conhecimentos

People management

Leadership

Operational oversight

Revenue optimization

Financial efficiency

Communication

Performance metrics

Coaching

Vendor management

Compliance

Descrição da oferta de emprego

American Airlines is seeking an experienced supervisor to lead the hubs and gateways customer service team in Orlando. You will develop staff, maximize revenue, and oversee daily operations while ensuring safety and compliance.

Shift work including nights, weekends, and holidays is required. Strong leadership, communication, and problem-solving skills are essential to drive performance and improve service levels.