Airport Customer Experience Specialist

Menzies Aviation; Melbourne, Northern (FL, KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Menzies Aviation in Melbourne, FL is seeking a part-time Passenger Services Agent to assist travelers at ticket counters and in the gate area. You will check in passengers, verify documents, assign seats, and provide information to customers while coordinating with airlines and ground handlers.

The role requires flexibility for weekends/holidays, the ability to lift up to 70 lbs, and English proficiency. Indoor/outdoor work in all weather conditions is common, with a fast-paced airport

Qualifications

• Must be at least 18 years old.
• Must speak/read/write English.
• Must pass pre-employment drug test.
• Availability to work variable shifts, including weekends and holidays.
• Physically able to lift up to 70 lbs.

Responsibilities

• Computerized check-in of passengers for international and domestic travel.
• Designate seat assignments.
• Verify documentation for international and domestic flights.
• Ensure boarding passes are provided for the assigned charter flight.
• Verify ticket and seat reservations.
• Announce arrivals and departures as necessary.
• Assist with baggage tagging and baggage claim reports.
• Provide information to customers.
• Maintain liaison with Airlines, Customer Representatives and Ground Handlers.

Skills

English proficiency

Flexible shifts

Physical stamina

Job description

Menzies Aviation in Melbourne, FL is seeking a part-time Passenger Services Agent to assist travelers at ticket counters and in the gate area. You will check in passengers, verify documents, assign seats, and provide information to customers while coordinating with airlines and ground handlers.

The role requires flexibility for weekends/holidays, the ability to lift up to 70 lbs, and English proficiency. Indoor/outdoor work in all weather conditions is common, with a fast-paced airport