Airport Customer Experience Specialist

Air Canada; Boston (MA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Pension program

Employee Share Ownership Program

Profit Sharing

Health, dental, and life insurance

Shine recognition program

Travel privileges

Job summary

Air Canada in Boston is seeking a dedicated Passenger Service Assistant to deliver outstanding service across the travel journey. The position involves check-in duties, assisting passengers, and coordinating boarding while maintaining safety and efficiency.

Expect to handle disruptions, support VIP travelers, update passenger records, and make informed operational decisions. Employment is on-site with full-time hours, offering a comprehensive benefits package and opportunities for growth within

Responsibilities

• Deliver outstanding customer service throughout the travel journey.
• Assist passengers requiring special assistance, ensuring safe and timely transport to gates or baggage claim.
• Perform check-in duties, including issuing boarding passes, seat selection, baggage processing, and verifying travel documents.
• Provide information and make reservations, including guidance on Customs and Immigration requirements.
• Coordinate boarding procedures and operate loading bridges in compliance with safety protocols.
• Manage disruptions, including delays, oversells, and irate passengers, ensuring smooth resolution.
• Support VIP passengers, including First-Class lounge services and check-in assistance.
• Update passenger records in the system (PSS) to ensure accurate processing.
• Make and document operational decisions in the absence of supervisory staff.
• Uphold company standards, including professional appearance and conduct.

Job description

Air Canada in Boston is seeking a dedicated Passenger Service Assistant to deliver outstanding service across the travel journey. The position involves check-in duties, assisting passengers, and coordinating boarding while maintaining safety and efficiency.

Expect to handle disruptions, support VIP travelers, update passenger records, and make informed operational decisions. Employment is on-site with full-time hours, offering a comprehensive benefits package and opportunities for growth within