Airport Customer Experience Lead (Bilingual) - Dallas

Tryfacta, Inc.; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A client-focused staffing agency is seeking an Airport customer experience specialist for a temporary contract in Dallas, TX. The role requires a minimum of 5 years in face-to-face customer service, proficiency in a second language, and the ability to walk extensively throughout the terminal. Responsibilities include engaging customers, delivering assistance during routine and emergency events, and ensuring a positive customer experience. Candidates must have a proactive mindset, strong communication skills, and adaptability to uphold brand standards.

Qualifications

• Minimum of 5 or more years of face-to-face customer service experience required.
• Ability to walk extensively, approximately 15,000 steps or more per day.
• Proactive customer-focused mindset and commitment to exceptional service.

Responsibilities

• Engage with customers and react to changes in the operating environment.
• Deliver positive customer experiences during routine or emergency events.
• Answer customers' questions about services, amenities, and concessions.

Skills

Bilingual proficiency in Spanish or an Asian language

Strong communication skills

Teamwork

Attention to cleanliness

Adaptability

Situational awareness

Safety focus

Technology competence

Emotional intelligence

Patience

Tools

Microsoft Office Suite

Job description

A client-focused staffing agency is seeking an Airport customer experience specialist for a temporary contract in Dallas, TX. The role requires a minimum of 5 years in face-to-face customer service, proficiency in a second language, and the ability to walk extensively throughout the terminal. Responsibilities include engaging customers, delivering assistance during routine and emergency events, and ensuring a positive customer experience. Candidates must have a proactive mindset, strong communication skills, and adaptability to uphold brand standards.