Airport customer experience specialist

Tryfacta, Inc.; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

A client-focused staffing agency is seeking an Airport customer experience specialist for a temporary contract in Dallas, TX. The role requires a minimum of 5 years in face-to-face customer service, proficiency in a second language, and the ability to walk extensively throughout the terminal. Responsibilities include engaging customers, delivering assistance during routine and emergency events, and ensuring a positive customer experience. Candidates must have a proactive mindset, strong communication skills, and adaptability to uphold brand standards.

Qualifications

• Minimum of 5 or more years of face-to-face customer service experience required.
• Ability to walk extensively, approximately 15,000 steps or more per day.
• Proactive customer-focused mindset and commitment to exceptional service.

Responsibilities

• Engage with customers and react to changes in the operating environment.
• Deliver positive customer experiences during routine or emergency events.
• Answer customers' questions about services, amenities, and concessions.

Skills

Bilingual proficiency in Spanish or an Asian language

Strong communication skills

Teamwork

Attention to cleanliness

Adaptability

Situational awareness

Safety focus

Technology competence

Emotional intelligence

Patience

Tools

Microsoft Office Suite

Job description

Overview

Job Title: Airport customer experience specialist

Location: Dallas, TX 75261

Duration: 3 Months with the possibility of extension depending on performance and client requirements

Work Schedule: Days and Shift Timings

Tryfacta is seeking an Airport customer experience specialist for our client in Dallas, TX 75261. This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Responsibilities

• Engage with customers, review their daily worksheet, and react to changes in the operating environment.
• Deliver positive customer experiences in cooperation with DPS, Client, TSC, EOC, and CBP during routine or emergency events (Accident/injury reports, elevator/ Skylink entrapments, homeless population, criminal trespass).
• Answer customers' questions and concerns, provide information for all client products, including Client services, amenities, concessions, and kiosks.
• Deliver customer assistance for internal/external stakeholder requests, including but not limited to terminal tours and media events, Military Service Member Support/USO, SkyLink interruptions, and Client Special events such as the Snowball Express.
• Perform multiple customer experience functions for all areas of the Terminal: Public Space, Client Space, Checkpoints, Concessions, Customs and Border Protection, Custodial and Maintenance Support, Terminal Projects.
• Complete a variety of activity logs and status reports used to monitor the business unit.
• Execute daily operational engagement and interaction with customers, monitor the actual operational environment to mitigate customer impact, and maintain a positive customer experience throughout the terminal.

Qualifications

• Minimum of 5 or more years of face-to-face customer service experience (no call center).
• Need bilingual candidate; Proficiency in Spanish or an Asian language such as Japanese, Chinese, or Korean.
• Preferred prior experience in an airport or similar operational environment.
• Ability to walk extensively, approximately 15,000 steps or more per day.
• Ability to lift and carry up to 20 lbs. for approximately 500 feet; ability to occasionally lift and/or push up to 50 lbs.
• Possession of a valid Class C driver's license.
• Proactive customer-focused mindset and commitment to exceptional service.
• Strong communication skills, teamwork, attention to cleanliness, adaptability, situational awareness, safety focus, technology competence, emotional intelligence and patience.
• Pride in representing the client and upholding brand standards.

Desirable

• Ability to speak a second language in addition to English.
• Ability to utilize Microsoft Office, including Outlook, Excel, Word, PowerPoint, and other computer applications as required.

Equal Opportunity

Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.