Ground Service Agent (Passenger Service)

Quick USA Inc.; Dallas (TX); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Flight benefits

Paid sick leave and vacation accrual

Job summary

Premier International Airline at Dallas/Fort Worth International Airport (DFW) is seeking a Ground Service Agent (Passenger Service) with a hospitality focus to ensure a seamless passenger experience. Prior airline experience is preferred, but strong hospitality backgrounds are welcome for building a career in aviation.

The role covers check-in, boarding, arrival and connection support, irregular operations, and coordination of daily terminal activities.

Qualifications

• Must have valid work authorization in the U.S.
• Experience in airline ground services, travel agency, or hospitality preferred
• Fluency in English required; Japanese a plus
• Strong hospitality mindset and excellent communication
• Willingness to travel for training and assignments

Responsibilities

• Perform check-in procedures and issue boarding passes
• Assist with boarding, gate management, and timely departures
• Greet arriving passengers and assist with connections and transit needs
• Provide support during delays, cancellations, or re-bookings
• Coordinate with team for smooth daily terminal operations

Skills

English fluency

Hospitality mindset

Communication skills

Calm under pressure

Job description

Position

Ground Service Agent (Passenger Service)

Summary

A premier international airline is seeking a hospitality-focused Ground Service Agent to join the team at Dallas/Fort Worth International Airport (DFW). This role is primarily responsible for ensuring a seamless and professional experience for passengers at the airport. They are looking for dedicated individuals who can deliver exceptional customer service in a fast-paced environment. While airline experience is preferred, they welcome candidates from high-end hospitality or travel industry backgrounds who are eager to build a career in aviation.

Essential Duties

• Passenger Services: Perform check-in procedures, verify travel documents, and issue boarding passes.

• Gate Management: Assist with boarding processes, manage gate announcements, and ensure timely departures.

• Arrival & Connection Support: Greet arriving passengers and assist with connecting flight information and transit needs.

• Irregular Operations: Provide professional support and hospitality during flight delays, cancellations, or re-bookings.

• Airport Operations: Coordinate with team members to ensure smooth daily operations at the terminal.

• Business Travel: Attend professional training programs at regional hubs and provide temporary support (TDY) at other U.S. airports as required.

Working Hours, Working style

• Shift: 5 days a week, 40 hours per week (Shift-based).

• Standard Hours: Generally 6:00 AM – 2:00 PM (Hours may shift by 1 hour depending on summer/winter schedules).

• Flexibility: Ability to work flexible hours based on flight schedules and irregular operations.

• Status: 90-day probationary period. Initial 1-year contract with potential for Full-Time permanent employment based on performance evaluation.

Working Location

Dallas/Fort Worth International Airport (DFW)

Salary/Benefit

• Salary: $19.00 - $22.00 per hour (DOE)

• Bonus: Discretionary performance bonus (typically provided annually or semi-annually based on company performance).

• Health Insurance: Comprehensive medical, dental, and vision insurance.

• Life & Disability: Company-paid life insurance; short-term and long-term disability coverage.

• Retirement: 401(k) retirement plan.

• Flight Benefits: Generous airline travel privileges (Standby flights for employees and eligible family members).

• Leave: Paid sick leave and vacation accrual.

Holidays

• Shift-based schedule; must be available to work weekends and holidays.

Qualifications

• Work Authorization: Must have valid legal authorization to work in the U.S.

• Experience: Experience in airline ground services, travel agencies, or the hospitality/service industry is highly preferred.

• Language: Fluency in English is required. Japanese language proficiency is a strong advantage but not a requirement.

• Soft Skills: Exceptional hospitality mindset, strong communication skills, and the ability to remain calm under pressure.

• Travel: Must possess a valid passport and be willing to travel for training and short-term assignments at other locations.

• Background: Must pass a comprehensive background check and drug screening to obtain required airport security clearance.