Airport Customer Experience Agent – Full-Time

American Airlines; St. Louis (MO); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k) program

Additional benefits

Job summary

American Airlines is seeking a Full Time Customer Assistance Representative at St. Louis Lambert International Airport.

The role offers competitive hourly pay and requires strong customer service skills, English proficiency, and adherence to regulatory and company policies. Responsibilities include guiding customers, operating kiosks, managing baggage processing, and ensuring safety and service standards across the ticket area.

Qualifications

• High School diploma or GED or international equivalent.
• Must be 18 years of age or older.
• Read, write, fluently speak and understand the English language.
• Bilingual language skills may be required in some locations.
• Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements.
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable.

Responsibilities

• Greeting customers when they enter the airport or arrive in the ticket area.
• Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures.
• Assisting customers with self-service kiosk check-in and kiosk baggage processing.
• Servicing and maintaining kiosk machines.
• Troubleshooting kiosk technology issues to identify the source of issues or errors.
• Verifying that customers’ carry-on baggage complies with FAA/American Airlines policies.
• Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight).
• Queuing lines in ticket counter areas based on departure times or type of assistance needed.
• Providing customers with gate information and directions.
• Adhere to government regulations and company policies.

Skills

Customer service

English proficiency

Bilingual language skills

Education

High School diploma or GED

Tools

Sabre

Job description

American Airlines is seeking a Full Time Customer Assistance Representative at St. Louis Lambert International Airport.

The role offers competitive hourly pay and requires strong customer service skills, English proficiency, and adherence to regulatory and company policies. Responsibilities include guiding customers, operating kiosks, managing baggage processing, and ensuring safety and service standards across the ticket area.