Airport Curbside Concierge Check-in Agent

SP+; Fort Myers (FL); Presencial; USD 15.153 - 28.929; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Life insurance

401(k)

Paid time off

Descripción de la vacante

SP+ is hiring at the Fort Myers airport to check in passengers curbside, tag luggage, issue boarding passes, and provide directions and flight information. This part-time role involves outdoor work in all weather, early morning shifts, and a fast-paced, high-volume environment with tips.

The position includes paid training, friendly customer-service expectations, and the chance to work closely with travelers while complying with airline and TSA standards.

Formación

• Ability to work early morning shifts.
• At least 6 months experience in face‑to‑face guest‑service position preferred.
• Experience with data entry or computers preferred.
• Strong verbal and written communication skills.
• Ability to work in outdoor weather conditions.
• Knowledge of airline or travel industry preferred.
• Eligible to work in the United States.
• Successfully pass criminal background screening.
• Successfully pass pre‑employment drug testing.

Responsabilidades

• Check in passengers at the airport curb and complete airline compliance training.
• Issue boarding passes and tag bags; handle luggage per TSA standards.
• Provide general information to passengers about locations and flight information.
• Process payments for bags and manage receipts.
• Answer phones and respond to guest questions.
• Maintain a positive, friendly, professional attitude in a fast-paced environment.
• Work outdoors in various weather conditions and shifts (1st and 2nd).
• Manage luggage check-in: verify itineraries and number of bags, weigh bags.
• Perform simple addition and maintain accurate records.

Conocimientos

Verbal and written communication

Guest-service experience

Data entry experience

Descripción del empleo

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

• Work outside at the airport curb, checking in passengers for their flights and completing airline compliance training within the required timeframe.
• Position starts at $11.00 per hour plus tips.
• Part‑time position, open to weekends and holidays. Availability is preferred but open availability is acceptable.
• Work outside in various weather conditions and in early‑morning to afternoon shifts (1st and 2nd shifts only).
• Previous customer‑service experience preferred; paid training will be provided.
• Handle and secure luggage following TSA standards; issue boarding passes and tag bags.
• Provide general information to passengers about locations, directions and flight information.
• Maintain a positive, friendly, and professional attitude in a fast‑paced, high‑volume environment.
• Assist guests with luggage check‑in: verify itineraries and number of bags, input guest information, charge credit cards for bags per airline, weigh bags, tag luggage.
• Confirm receipt of luggage and secure it after processing.
• Provide boarding pass, luggage claim tickets, and receipt to guests.
• Manage payments received from guests, answer phones, and respond to guest questions.
• Perform simple addition and maintain accurate records.

Qualifications

• Ability to work early morning shifts.
• At least 6 months experience in face‑to‑face guest‑service position preferred.
• Experience with data entry or computers preferred.
• Strong verbal and written communication skills.
• Ability to work in outdoor weather conditions.
• Knowledge of airline or travel industry preferred.
• Eligible to work in the United States.
• Successfully pass criminal background screening.
• Successfully pass pre‑employment drug testing.

Physical Requirements / Work Environment

• Follow company appearance guidelines.
• Lift up to 70 lbs.
• Push luggage cages (empty ~100 lbs, full) regularly.
• Work outdoors all weather.
• Stand for up to 8 hours continuously.
• Regularly lift, carry, reach, push, and pull up to 75 lbs.
• Occasional bending, squatting, kneeling.
• Walk 50% of shift.

Appearance Guidelines

• Men must be clean shaven except for a fully grown mustache, beard, or goatee.
• No visible tattoos or piercings; tattoos must be covered by uniform.
• Wear clean, well‑maintained approved uniforms.
• Additional requirements as directed by management.

Salary Range: $11.00 - $21.00 per hour plus tips.

Benefits: Eligible employees will participate in medical, dental, vision, flexible spending accounts, short and long‑term disability, life insurance, accident insurance, 401(k) and paid time off.

SP+ is an equal opportunity employer committed to hiring and promoting without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other classes protected by federal or state law.