Airport Curbside Concierge Check-in Agent

SP+; Portland (OR); On-site; USD 22,000 - 28,000; Full time

Job summary

Bags, a Metropolis company, is seeking an Airport Curbside Concierge Check-in Agent to assist passengers at a busy airport curbside. The role involves luggage check-in, issuing boarding passes, and paying careful attention to airline procedures in varied weather.

Shifts start very early and require weekend/holiday availability. Prior guest service experience helps, and excellent communication is essential in a high-volume environment.

Qualifications

• Ability to work in the early morning rotation.
• Face-to-face guest service experience preferred.
• Data entry and computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Must be eligible to work in the United States.

Responsibilities

• Greet guests warmly as they approach the desk.
• Check in luggage for appropriate airlines and verify flight itineraries.
• Input guest information for those new to the process.
• Process check-in and collect payments for bags per airline rules.
• Weigh bags to confirm weight and charge for overweight items.
• Tag luggage with destination tags and issue boarding passes.
• Provide luggage receipts and maintain secure handling of bags.
• Answer guest questions and maintain a positive, professional demeanor.

Skills

Guest service experience

Clear communication

Data entry

Work mornings/weekends

Outdoor work adaptability

Job description

Airport Curbside Concierge Check-in Agent

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient.

• Position Type: Full-Time and Part-Time
• Category: Airport Services

Responsibilities

This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. This position does require the ability and availability to work weekends and holidays.

• Must have the ability and availability to work weekends and holidays, open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company-given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• Previous 1-2+ years of Customer Service experience is preferred - Paid Training

A Curbside Concierge - Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; The Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on-the-job security training and the ability to receive all applicable airport badges.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests' bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times
• Organize and stock the Concierge desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests
• Answer telephones and guest questions.
• The ability to manage simple addition.

Qualifications

Required Qualifications

• Ability to work in the early morning rotation
• At least 6 months experience in a face-to-face guest service position preferred
• Data Entry and/or computer experience preferred
• Ability to communicate clearly with guests and clients
• Ability to work in outside weather conditions required
• Knowledge of the airline or travel industry preferred
• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
• Will occasionally (11-33%) be required to bend, squat, and kneel.