Airport Curbside Concierge Check-in Agent

SP+; Salt Lake City (UT); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Tips eligible

Benefits package (medical, dental, etc

Paid time off

Job summary

SP+ is seeking a Curbside Concierge Check-in Agent at the airport. You will assist guests with luggage check‑in, issue boarding passes, and securely manage bags while maintaining a friendly, professional desk presence.

You must have strong guest service experience, clear communication skills, and the ability to work outdoors in all weather. Eligible to work in the United States and pass background/drug checks.

Qualifications

• 6 months of face‑to‑face guest service experience preferred.
• Strong communication skills, both verbal and written.
• Data entry experience preferred.
• Ability to work outdoors in various weather conditions.
• Must be eligible to work in the United States and pass pre‑employment screening.

Responsibilities

• Greet guests warmly as they approach the desk.
• Assist with luggage check‑in and verify flight itineraries.
• Input guest information for first time enrollees.
• Process check‑in and collect fees for bags per airline rules.
• Weigh and charge for overweight bags; tag luggage with destinations.
• Provide boarding passes, luggage claim tickets, and receipts.

Skills

Guest service

Communication

Data entry

Outdoor work

Weather conditions

US work eligibility

Job description

Airport Curbside Concierge Check-in Agent

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

A Curbside Concierge – Airline Check-in Agent’s responsibilities include handling and securing luggage according to the Transportation Security Administration’s (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights.

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on‑the‑job security training and the ability to receive all applicable airport badges.

• Immediately and warmly greet Guests as they approach the desk.
• Assist guest with check‑in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled.
• Process the check‑in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide Boarding Pass, Luggage Claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the Concierge desk.
• Uphold clients guest service guidelines and values.
• Need to be able to manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• The ability to manage simple addition.

Required Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position preferred.
• Data Entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must successfully pass the pre‑employment criminal background screening.
• Must pass pre‑employment Drug Testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather: Outdoors 100% of the time including all temperatures and types of weather (rain / humid / allergy related issues / etc).
• Noise: Continued vehicle noise including vehicle horns, multiple conversations and large group noise.
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carrying, reach, push, and pull up to 75 lbs.
• Will occasionally (11‑33%) be required to bend, squat, and kneel.
• Walking: 50%.

Appearance Guidelines

Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• With the exception of a fully‑grown mustache, beard, or goatee all men must be clean shaven.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

Salary Range: $14.00 per hour (+ tips)

This role is eligible to earn tips in addition to the posted hourly rate.

Benefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.