Airport Curbside Concierge Check-in Agent/Skycap

SP+; Nashville (TN); On-site; USD 12,398 - 26,174; Part time

Benefits offered by this job

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Bags, a SP+ Company, is hiring a Curbside Concierge – Airline Check‑in Agent at a busy airport curbside location. This part-time, on-call role requires early morning shifts, weekend availability, and the ability to work outdoors in all weather while assisting guests with luggage check-in, boarding passes, and basic flight information.

The job demands strong customer service, the ability to handle payments, and TSA‑compliant processing, with required training provided.

Qualifications

• Minimum 6 months of face-to-face guest service experience.
• Must be eligible to work in the United States.
• Able to work outdoors in various weather conditions.
• Must pass pre-employment background and drug screenings.

Responsibilities

• Greet guests warmly at the desk.
• Assist guests with check-in of luggage and verify flight itineraries.
• Input guest information for those not previously enrolled in the process.
• Process the check-in of guests' bags, including charging for bags as required by airlines.
• Weigh guests' bags to verify weight and charge for overweight bags.
• Tag guest luggage with destination tags.
• Provide boarding passes, luggage claim tickets and receipts to guests.
• Secure luggage upon acceptance and completion of processing.
• Manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• Maintain excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the concierge desk.
• Uphold client guest service guidelines and values.
• Perform simple addition as needed.

Skills

Guest services

Customer service

Communication skills

Early morning availability

Tools

POS system

Job description

Overview

Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry‑leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range

$9.00 - $19.00 per hour. This range factors in tips.

Position Details

• Part‑Time/On‑Call Position Available
• Must have the ability and availability to work weekends; open availability preferred
• Must be able to work outside in various weather conditions
• Must complete airline compliance training within the company‑given timeframe
• Shifts start very early in the morning and continue into the afternoon
• Previous 1–2+ years of Customer Service experience preferred – Paid Training
• Benefits: 401(k), Medical Insurance, Dental Insurance, Vision Insurance

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on‑the‑job security training and the ability to receive all applicable airport badges.

You will…

A Curbside Concierge – Airline Check‑in Agent responsibilities include handling and securing luggage according to the Transportation Security Administration (TSA) standards. Other responsibilities include issuing boarding passes, tagging bags for airline passengers on departing flights, and providing general information to passengers about locations, directions, and flight information. The Curbside Concierge is expected to provide a high level of customer service to airline passengers and clients that Bags, Inc. services. The Curbside Concierge is familiar with Safety, Security & Dangerous Goods procedures, through annual training provided by Bags, Inc. and the air carriers' partners. They are required to maintain a positive and friendly attitude in a fast‑paced, high‑volume active guest service environment.

• Immediately and warmly greet guests as they approach the desk.
• Assist guests with check‑in of luggage to appropriate airlines and verify flight itineraries and number of bags.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of guests' bags, including charging guests for bags as required by airlines.
• Weigh guests' bags to verify appropriate weight and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave the desk.
• Secure luggage upon acceptance and completion of processing.
• Manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• Maintain excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the concierge desk.
• Uphold client guest service guidelines and values.
• Perform simple addition as needed.

Required Qualifications

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position preferred.
• Data entry and/or computer experience preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions required.
• Knowledge of the airline or travel industry preferred.
• Must be eligible to work in the United States.
• Must successfully pass the pre‑employment criminal background screening.
• Must pass the pre‑employment drug testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (≈100 lbs) and full.
• Weather: Outdoors 100% of the time, including all temperatures and types of weather (rain, humidity, allergy‑related issues, etc.).
• Noise: Continuous vehicle noise, horns, conversations, and large group noise.
• Standing: 100% of the shift; must stand up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) lift, carry, reach, push, and pull up to 75 lbs.
• Will occasionally (11–33%) bend, squat, and kneel.
• Walking: 50% of the shift.

Appearance Guidelines

Employees are expected at all times to present a professional, business‑like image, even when working behind the scenes. The policy of the Company is that each employee's dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company's business standards.

• With the exception of a fully‑grown mustache, beard, or goatee, men must be clean shaven.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

While performing the duties of this job, the employee is regularly required to use hands and fingers, communicate with customers and fellow employees, sit, reach with hands and arms, stand, walk, climb, balance, stoop, kneel, and crouch. The employee must also frequently twist, turn, stretch, and bend. Employees must lift and move up to 75 pounds regularly and move quickly. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.