Airport Curbside Concierge Check-in Agent/Skycap

SP+; Charleston (SC); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

401k

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Bags, a SP+ Company, is seeking a Curbside Concierge – Airline Check-in Agent at an airport curbside location. You will assist guests with luggage check-in, issue boarding passes, and provide directions and information in a fast-paced, outdoor environment.

Shifts start early, and weekend availability is required. Prior guest‑service experience and ability to work outside in varying weather are preferred; airline compliance training will be provided.

Qualifications

• At least 6 months experience in a face-to-face guest service position.
• Ability to work early morning shifts and weekends.
• Data entry and computer experience preferred.
• Must be eligible to work in the United States.
• Familiarity with TSA standards and airline safety procedures.

Responsibilities

• Greet guests and assist with curbside check-in of luggage.
• Verify flight itinerary and bag count.
• Process check-in and collect payments for bags.
• Weigh luggage and charge for overweight bags.
• Tag luggage and provide boarding passes and receipts.
• Maintain the concierge desk and provide information to passengers.
• Handle payments and answer guest questions.
• Follow TSA and safety procedures.

Skills

Customer Service

Data Entry

Communication Skills

Weekend Availability

Outdoor Work

Job description

Overview

Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry‑leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Work at a busy Airport curbside location assisting guests by checking their luggage and issuing boarding passes.

This is a physically demanding job, requires on‑the‑job security training and the ability to receive all applicable airport badges.

Salary Range: $15.00 - $25.00 per hour. This range factors in tips.

• Full‑Time Positions Available
• Must have the ability and availability to work weekends; open availability is preferred
• Must be able to work outside in various weather conditions
• Must be able to complete airline compliance training within company‑given timeframe
• Shifts start very early in the morning and continue into the afternoon; 1st and 2nd shifts only
• Previous 1-2+ years of Customer Service experience is preferred – Paid Training
• Benefits: 401k – Medical Insurance – Dental Insurance – Vision Insurance

This position is located outside, on the curb, checking in passengers for their flights and also requires airline compliance training to be completed in a timely manner. This position does require the ability and availability to work weekends and holidays.

You will…

A Curbside Concierge – Airline Check‑in Agent’s responsibilities include handling and securing luggage according to the Transportation Security Administration (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights. The Curbside Concierge will also provide general information to passengers about locations/directions and flight information; the Curbside Concierge is expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. The Curbside Concierge is familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers’ partners. They are required to maintain a positive and friendly attitude in a fast‑paced, high‑volume active guest service environment.

• Immediately and warmly greet guests as they approach the desk.
• Assist guest with check‑in of luggage to appropriate airlines. Verify the guest flight itinerary and number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check‑in of the guests’ bags to include charging guests credit card for bags as per airline requirements.
• Weigh guests’ bags to verify appropriate weight of bags and charge for overweight bags.
• Appropriately tag guest luggage with destination tags.
• Provide boarding pass, luggage claim tickets and receipt (if applicable) to guests before they leave desk.
• Immediately upon accepting luggage and completion of processing guest, secure luggage.
• Must possess excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the Concierge desk.
• Uphold client guest service guidelines and values.
• Manage payments (credit card) received from guests.
• Answer telephones and guest questions.
• Manage simple addition.

You have…

• Ability to work in the early morning rotation.
• At least 6 months experience in a face‑to‑face guest service position – preferred.
• Data entry and/or computer experience – preferred.
• Ability to communicate clearly with guests and clients.
• Ability to work in outside weather conditions – required.
• Knowledge of the airline or travel industry – preferred.
• Must be eligible to work in the United States.
• Must successfully pass a pre‑employment criminal background screening.
• Must pass a pre‑employment drug testing process.

Physical Requirements / Work Environment

• Follow company appearance guidelines.
• Ability to lift up to 70 lbs.
• Must be able to push luggage cages both empty (approximately 100 lbs) and full.
• Weather: Outdoors 100% of the time, including all temperatures and all types of weather (rain, humidity, allergy‑related conditions, etc.).
• Noise: Continued vehicle noise, including vehicle horns, multiple conversations, and large group noise.
• Standing: 100%. Must be able to stand for up to eight (8) hours at a time.
• Will consistently and regularly (up to 100%) be required to lift, carry, reach, push, and pull up to 75 lbs.
• Will occasionally (11‑33%) be required to bend, squat, and kneel.
• Walking: 50%.

Appearance Guidelines

Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and should be consistent with the Company’s business standards.

• With the exception of a fully‑grown mustache, beard, or goatee all men must be clean‑shaven.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean and well‑maintained approved uniforms must be worn on shift.
• Additional requirements as specified by management.

While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees. The employee is frequently required to sit, reach with hands and arms, stand, and walk. The employee is also frequently required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a frequent basis. The employee must be able to lift and move up to 75 pounds regularly. The employee must be able to move in a relatively quick manner. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.