Airport Crew: Guest Experience & Ramp Specialist

Avelo Airlines, Inc.; Lakeland (FL); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Avelo Airlines, Inc. in Lakeland, FL is seeking a Customer Service/Ramp Agent to assist travelers from check-in through boarding and baggage claim.

You will work at the lobby, gate, and ramp, helping passengers, operating ramps and jet bridges, and ensuring safe, on-time departures. This role requires flexibility for nights, weekends, holidays, and overtime, the ability to lift up to 70 pounds, and successful completion of background checks and SIDA badge requirements.

Qualificações

• Flexibility to work in a high-speed, sometimes stressful environment during a variety of shifts, including nights, weekends, holidays, and overtime.
• Exposure to different environmental conditions, heights, small spaces, and loud noises such as aircraft, vehicles, and other machinery.
• Regularly lift, push, pull and move up to 70 pounds.
• Ability to push wheelchairs up and down an incline.
• Must pass all pre-employment screening requirements including an FBI background check and drug screening.
• Obtain an airport SIDA badge.

Responsabilidades

• Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
• Work in the lobby checking-in Customers and baggage.
• Work at the boarding gate, boarding flights and assisting Customers with questions.
• Work at the baggage claim, assisting Customers with baggage irregularities, filing baggage claims, and answering questions.
• Assist Customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
• Operate boarding ramps, jetbridges, and air stairs, where equipped.
• Other duties as required to provide exceptional service for our Customers.
• Work outside in various weather conditions.
• Coordinate the safe arrival and departure of aircraft by working as a pushback driver, marshaller, or wing-walker.
• Handle baggage with care including unloading, loading, and delivery to baggage claim.
• Conduct aircraft deicing operations to ensure all frozen contaminants are removed from aircraft prior to departure.
• Service aircraft to ensure they're ready for departure including potable water and lavatory waste.
• Clean and security search aircraft interiors.
• Other duties as required to provide safe, on-time departures.

Conhecimentos

Customer service

Safety awareness

Teamwork

Formação académica

High School Graduate or GED

Descrição da oferta de emprego

Avelo Airlines, Inc. in Lakeland, FL is seeking a Customer Service/Ramp Agent to assist travelers from check-in through boarding and baggage claim.

You will work at the lobby, gate, and ramp, helping passengers, operating ramps and jet bridges, and ensuring safe, on-time departures. This role requires flexibility for nights, weekends, holidays, and overtime, the ability to lift up to 70 pounds, and successful completion of background checks and SIDA badge requirements.