Airport Concessions Director - Strategy & Compliance

City Of Atlanta Careers; College Park (GA); On-site; USD 95,000 - 130,000; Full time

Job summary

City of Atlanta Careers seeks an experienced operations leader to direct the airport concessions program at College Park. You will oversee contracts, lease administration, vendor compliance, and service delivery, coordinating with planners and stakeholders to optimize revenue opportunities and space.

The role requires guiding a team of professionals, negotiating terms with concessionaires, and developing budgets and strategic plans to meet public needs while ensuring safety and regulatory

Qualifications

• Bachelor’s degree in Business, Aviation Management, Environmental Health, or related field.
• 8 years of professional experience in food service/concessionaire management or airport vendor operations.
• Licenses and Certifications – None required.
• Experience with multi-vendor concessions and lease agreements preferred.

Responsibilities

• Directs overall operations of airport concessions program including strategic and business plans development, contracts and lease administration, and service delivery.
• Manages a staff of professionals engaged in ensuring vendor compliance with food service, safety, security, and business requirements in accordance with applicable regulations and lease terms.
• Collaborates in the development of concession plans for existing and future space; works with Airport planners to determine concession needs and revenue opportunities.
• Serves as a primary communication channel with concessionaires.
• Coordinates development of new retail concessions programs; evaluates proposed operations to determine overall feasibility; participates in development of new space and in the selection of vendors.
• Works with Airport construction and maintenance staff to coordinate changes to space as required.
• Responds to questions and complaints about concession operations; directs investigation and reviews results and resolution.
• Receives/generates various reports; reviews for accuracy; performs applicable calculations; approves, forwards, and/or maintains as appropriate.
• Reviews periodic vendor inspections and conducts annual vendor evaluation conferences.
• Collaborates with other Airport leadership to negotiate financial and operating terms for tenant leases.
• Prepares annual operating and capital budgets; participates in daily management of budgets.
• Set operating goals and timetables and to establish policies, processes, and schedules for staff within the needs of the Airport.
• Provide direction, coaching, and day-to-day supervision over a group of professionals engaged in liaison with and inspection of concessionaires.
• Develop and implement operational strategies for the Airport concessions program.
• Identify and nurture talent within the team for effective performance.
• Manage and enhance quality processes to ensure efficiency.
• Implement cost management strategies to optimize resources.
• Provide leadership and guidance to the concessions team.
• Foster and maintain relationships with concessionaires to promote growth and compliance.
• Continuously assess and improve the customer experience and satisfaction journey.
• Conduct financial oversight through contract business reviews.
• Manage risks and ensure legal compliance in concession operations.
• Drive environmental and sustainability initiatives within the concessions program.
• Develop and implement emergency response plans and preparations.
• Utilize data analytics to inform decision-making and improve operations.
• May perform other duties as assigned.

Skills

Retail operations

Concessions & leasing

Communication with stakeholders

Negotiation

Staff coaching & supervision

Partnerships

Education

Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area

Job description

City of Atlanta Careers seeks an experienced operations leader to direct the airport concessions program at College Park. You will oversee contracts, lease administration, vendor compliance, and service delivery, coordinating with planners and stakeholders to optimize revenue opportunities and space.

The role requires guiding a team of professionals, negotiating terms with concessionaires, and developing budgets and strategic plans to meet public needs while ensuring safety and regulatory