Concessions Director

City Of Atlanta Careers; College Park (GA); On-site; USD 95,000 - 130,000; Full time

Job summary

City of Atlanta Careers seeks an experienced operations leader to direct the airport concessions program at College Park. You will oversee contracts, lease administration, vendor compliance, and service delivery, coordinating with planners and stakeholders to optimize revenue opportunities and space.

The role requires guiding a team of professionals, negotiating terms with concessionaires, and developing budgets and strategic plans to meet public needs while ensuring safety and regulatory

Qualifications

• Bachelor’s degree in Business, Aviation Management, Environmental Health, or related field.
• 8 years of professional experience in food service/concessionaire management or airport vendor operations.
• Licenses and Certifications – None required.
• Experience with multi-vendor concessions and lease agreements preferred.

Responsibilities

• Directs overall operations of airport concessions program including strategic and business plans development, contracts and lease administration, and service delivery.
• Manages a staff of professionals engaged in ensuring vendor compliance with food service, safety, security, and business requirements in accordance with applicable regulations and lease terms.
• Collaborates in the development of concession plans for existing and future space; works with Airport planners to determine concession needs and revenue opportunities.
• Serves as a primary communication channel with concessionaires.
• Coordinates development of new retail concessions programs; evaluates proposed operations to determine overall feasibility; participates in development of new space and in the selection of vendors.
• Works with Airport construction and maintenance staff to coordinate changes to space as required.
• Responds to questions and complaints about concession operations; directs investigation and reviews results and resolution.
• Receives/generates various reports; reviews for accuracy; performs applicable calculations; approves, forwards, and/or maintains as appropriate.
• Reviews periodic vendor inspections and conducts annual vendor evaluation conferences.
• Collaborates with other Airport leadership to negotiate financial and operating terms for tenant leases.
• Prepares annual operating and capital budgets; participates in daily management of budgets.
• Set operating goals and timetables and to establish policies, processes, and schedules for staff within the needs of the Airport.
• Provide direction, coaching, and day-to-day supervision over a group of professionals engaged in liaison with and inspection of concessionaires.
• Develop and implement operational strategies for the Airport concessions program.
• Identify and nurture talent within the team for effective performance.
• Manage and enhance quality processes to ensure efficiency.
• Implement cost management strategies to optimize resources.
• Provide leadership and guidance to the concessions team.
• Foster and maintain relationships with concessionaires to promote growth and compliance.
• Continuously assess and improve the customer experience and satisfaction journey.
• Conduct financial oversight through contract business reviews.
• Manage risks and ensure legal compliance in concession operations.
• Drive environmental and sustainability initiatives within the concessions program.
• Develop and implement emergency response plans and preparations.
• Utilize data analytics to inform decision-making and improve operations.
• May perform other duties as assigned.

Skills

Retail operations

Concessions & leasing

Communication with stakeholders

Negotiation

Staff coaching & supervision

Partnerships

Education

Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area

Job description

Provides overall direction and manages operation of the Airport concessions program. Manages lease agreements and assures concession compliance with lease terms, regulatory requirements (food service regulations, customer safety, etc.). Manages an ongoing inspection and compliance program and conducts periodic reviews with concessionaires. Manages response to customer complaints or inquiries. Provides significant input into strategic planning for meeting the needs of the public with appropriate concessionaires, including business terms, space and concept planning, changes in concessionaires, etc. Manages the maintenance of operating records and reports.

Supervision Received:

Position works under very general supervision and sets own priorities and priorities for staff subject to the needs of the Airport.

Responsibilities

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Directs overall operations of airport concessions program including strategic and business plans development, contracts and lease administration, and service delivery.
• Manages a staff of professionals engaged in ensuring vendor compliance with food service, safety, security, and business requirements in accordance with applicable regulations and lease terms.
• Collaborates in the development of concession plans for existing and future space; works with Airport planners to determine concession needs and revenue opportunities.
• Serves as a primary communication channel with concessionaires.
• Coordinates development of new retail concessions programs; evaluates proposed operations to determine overall feasibility; participates in development of new space and in the selection of vendors.
• Works with Airport construction and maintenance staff to coordinate changes to space as required.
• Responds to questions and complaints about concession operations; directs investigation and reviews results and resolution.
• Works in cooperation with vendors and technology staff to provide and/or support point-of-sale system.
• Receives/generates various reports; reviews for accuracy; performs applicable calculations; approves, forwards, and/or maintains as appropriate.
• Reviews periodic vendor inspections and conducts annual vendor evaluation conferences.
• Collaborates with other Airport leadership to negotiate financial and operating terms for tenant leases.
• Prepares annual operating and capital budgets; participates in daily management of budgets.
• Set operating goals and timetables and to establish policies, processes, and schedules for staff within the needs of the Airport.
• Provide direction, coaching, and day-to-day supervision over a group of professionals engaged in liaison with and inspection of concessionaires.
• Develop and implement operational strategies for the Airport concessions program.
• Identify and nurture talent within the team for effective performance.
• Manage and enhance quality processes to ensure efficiency.
• Implement cost management strategies to optimize resources.
• Provide leadership and guidance to the concessions team.
• Foster and maintain relationships with concessionaires to promote growth and compliance.
• Continuously assess and improve the customer experience and satisfaction journey.
• Conduct financial oversight through contract business reviews.
• Manage risks and ensure legal compliance in concession operations.
• Drive environmental and sustainability initiatives within the concessions program.
• Develop and implement emergency response plans and preparations.
• Utilize data analytics to inform decision-making and improve operations.
• May perform other duties as assigned.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge Skills and Abilities:

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully, it is not an exhaustive list.

• Knowledge of retail and restaurant operations, particularly in a multi-vendor environment; of leasing and concession agreements.
• Skill in communicating effectively with concessions and/or airline management regarding issues.
• Skill in negotiating solutions to concessionaire issues.
• Ability to manage and coach professional employees engaged in regulatory activities.
• Ability to build effective partnerships with business partners, other Airport management, regulatory authorities.

Qualifications

Minimum Qualifications:

Education and Experience –

• Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area.
• Eight (8) years of professional experience in food service management, concessionaire management, airport vendor operations, etc.

Licensures and Certifications – None required.

Preferred Requirements - Bachelor’s degree in Business, Aviation Management, Environmental Health, or related area and five (5) or more years related work experience, specifically in airport concessions or shopping center concessions management.

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

It is the policy of the City of Atlanta ("COA") that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Job Info

• Job Identification 34267
• Job Category General Administrative
• Posting Date 09/30/2026, 11:00 AM
• Apply Before 10/09/2026, 04:00 AM
• Job Schedule Full time
• Locations 6000 N. Terminal Pkwy, College Park, GA, 30320, US