Airport Car Rental Customer Service Agent

Tomwoodnissan; Hebron Estates (KY); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental & Vision Insurance

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

DailyPay & Wisely Pay

Job summary

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Cincinnati Airport location. This role is ideal for individuals who enjoy working with people, problem‑solving, and thriving in a fast‑paced environment while delivering a seamless rental experience.

Availabilities include Sunday–Thursday and Friday–Monday shifts, with a Monday–Friday option for 1:30 PM–9:00 PM.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred (hospitality, retail, or automotive a plus).
• Strong verbal and written communication skills.
• Positive attitude with professional, courteous demeanor.
• Ability to stay calm in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Valid driver's license with a clean driving record.
• Comfortable working indoors and outdoors in all weather.
• Able to stand or walk for extended periods and lift up to 30 lbs.

Responsibilities

• Greet customers in a friendly and professional manner and assist with the rental process.
• Process reservations, modifications, and vehicle returns.
• Educate customers on rental terms, vehicle features, insurance options, and upgrades.
• Conduct vehicle walk-arounds before and after rentals to document condition.
• Resolve customer questions, concerns, or complaints with professionalism.
• Coordinate with operations to ensure vehicle availability and efficient workflow.
• Maintain a clean and organized counter/work area.
• Adhere to all company policies, safety procedures, and customer service standards.

Skills

Communication skills

Customer service

Problem solving

Professional demeanor

Calm under pressure

Detail oriented

Driving license

Mobility to stand/walk

Education

High School Diploma or equivalent

Job description

SIXT Rent a Car, a proud member of the Tom Wood Group, is seeking enthusiastic and customer-focused Customer Service Representatives to join our full-time team at the Cincinnati Airport location. This role is ideal for individuals who enjoy working with people, problem‑solving, and thriving in a fast‑paced environment while delivering a seamless rental experience.

Availabilities include Sunday–Thursday and Friday–Monday shifts, with a Monday–Friday option for 1:30 PM–9:00 PM.