Airport Baggage & Customer Service Agent

Menzies Aviation; Denver (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Frontier Flight Benefits for you and a

$40 Monthly Travel voucher or Parking 

Uniform provided

Medical, Dental, and Vision insurance

Paid Vacation

401K Savings Plan

Employee Assistance Program

Pet Discount Coverage and PetInsurance

Job summary

Menzies Aviation in Denver is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delays, damages, or lost luggage claims, while delivering exceptional customer service and coordinating baggage tracking in compliance with procedures.

The role requires a High school diploma or GED, 18+ years old, strong communication skills, and the ability to work in a fast-paced environment. Competitive benefits and uniform provided are included.

Qualifications

• High school diploma or GED required.
• Must be 18 years of age or older.
• Strong verbal and written communication skills.
• Basic computer proficiency and ability to learn airline baggage systems.
• Ability to work in a fast-paced, customer-focused environment.
• Ability to follow written and verbal instructions.

Responsibilities

• Load and unload passenger baggage, cargo, and mail from aircraft safely and efficiently.
• Sort and transport luggage to designated areas within the airport.
• Operate baggage handling equipment, carts, belt loaders, and tugs safely.
• Ensure baggage is properly scanned, tagged, and routed to the correct flights.
• Inspect equipment and report maintenance or safety concerns promptly.
• Follow airline, airport, and TSA security procedures at all times.
• Maintain cleanliness and organization of baggage areas and workspaces.
• Assist with aircraft arrival and departure operations as needed.
• Support ramp agents and airline personnel to meet deadlines.

Skills

Strong verbal and writtencommunication

Basic computer proficiency

Ability to learn airline baggage tools

Education

High school diploma or GED

Tools

Airline baggage systems

Job description

Menzies Aviation in Denver is seeking a Baggage Service Agent to assist passengers with baggage-related services, including delays, damages, or lost luggage claims, while delivering exceptional customer service and coordinating baggage tracking in compliance with procedures.

The role requires a High school diploma or GED, 18+ years old, strong communication skills, and the ability to work in a fast-paced environment. Competitive benefits and uniform provided are included.