Airline Ticketing & Boarding Agent

Lehigh Northampton Airport Authority; Allentown (Lehigh County); On-site; USD 21,000 - 28,000; Full time

Job summary

Lehigh Valley Airline Services within Lehigh Northampton Airport Authority provides ticketing and ground handling for selected airlines. Customer Service Ticket Agents process reservations, collect fees, assist with luggage, and perform boarding duties using computerized systems.

They also handle deboarding, security searches, and aircraft cleaning under TSA/FAA regulations. Role requires strong English communication, ability to lift up to 50 pounds repeatedly with assistance for heavier tasks,

Qualifications

• High School Diploma or GED is required.
• Excellent written and oral communication skills.
• Strong interpersonal and customer service skills.
• Ability to respond to emergencies and work under pressure.

Responsibilities

• Process airline reservations and collect fees.
• Handle luggage processing and assist with mobility devices.
• Perform gate/boarding, deboarding, and aircraft cleanliness tasks.
• Communicate effectively via radio, telephone, and email.
• Work collaboratively with other departments to ensure on-time departures.
• Respond to irregular operations and report unsafe conditions.

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Lehigh Valley Airline Services within Lehigh Northampton Airport Authority provides ticketing and ground handling for selected airlines. Customer Service Ticket Agents process reservations, collect fees, assist with luggage, and perform boarding duties using computerized systems.

They also handle deboarding, security searches, and aircraft cleaning under TSA/FAA regulations. Role requires strong English communication, ability to lift up to 50 pounds repeatedly with assistance for heavier tasks,