Airline Passenger Service Agent - Flexible Hours

TREGO DUGAN AVIATION OF GRAND ISLAND INC; North Charleston (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

TREGO DUGAN AVIATION OF GRAND ISLAND INC in North Charleston, SC seeks a customer service agent to handle ticketing, baggage, and seat assignments, while providing information on arrivals, departures, and regulations.

Flexibility is required for nights, weekends, and holidays; candidates must read/write English and pass background checks and a drug test. Prior customer service preferred; training provided.

Qualifications

• Education: High School diploma or equivalent
• Experience: Minimum two (2) years Customer Service experience or the equivalent in related training and/or experience
• Knowledge: Possess basic computer skills with the ability to type 25 wpm
• Must be at least 18 years old.
• Must have a valid driver’s license.
• Must pass a ten (10) year background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Attend and successfully complete required training.
• Read and write English.

Responsibilities

• The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
• Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
• Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
• Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
• Ensures FAA, Airline, and airport regulations are followed.
• Enforces safety/security measures and protects sensitive zones.
• Assists Customers with special needs, i.e., Customers who need assistance in boarding.
• Ad hoc assignments as requested by the Lead or Supervisor
• Able to read and write English, bilingual skills a plus.
• Ability to work efficiently under time constraints.
• Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
• Must be well groomed.
• Other duties as assigned.

Skills

Customer service

Education

High School diploma or equivalent

Job description

TREGO DUGAN AVIATION OF GRAND ISLAND INC in North Charleston, SC seeks a customer service agent to handle ticketing, baggage, and seat assignments, while providing information on arrivals, departures, and regulations.

Flexibility is required for nights, weekends, and holidays; candidates must read/write English and pass background checks and a drug test. Prior customer service preferred; training provided.