Control Center Agent

Piedmont Airlines; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Paid training

401(k)

Vacation

Medical and dental available

Job summary

Piedmont Airlines is hiring a Control Center Agent in Philadelphia, PA. You will liaise with airport operators, dispatchers, flight crews and station staff to monitor turns and flight progress, updating ETDs and coordinating gate changes and service requests.

The role requires multitasking, collaboration, and strong Office Suite skills, with involvement in deicing/fueling activities and regulatory compliance.

Qualifications

• Two (2) years of airport ramp or passenger service experience.
• Previous Hub Control Center experience preferred.
• Familiarity with LTD, FAA and AOSSP regulations.
• Experience with Ascent Right Now View, GET and QIK software.

Responsibilities

• Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel.
• Monitor flight task progress and coordinate the successful execution of turns.
• Proactively update published estimated departure times for flights for customers and staff.
• Adjust future flight gating and remote parking to reduce customer impact.
• Communicate gate changes, cancellations, service requests, and flight updates to departments.
• Oversee deicing and fueling activities; monitor long taxi delays for LTD compliance.

Skills

Multitasking

Collaboration

Communication

Attention to detail

Tools

Microsoft Office Suite

Ascent Right Now View

Ground Event Tracker (GET)

QIK

Job description

## Control Center AgentApply: Philadelphia, PA: Full time: Posted Today: End Date: October 15, 2026 (6 days left to apply): R1014381*We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.*At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable professional to join our team as a Control Center Agent in our Ground Handling Department. The primary responsibility of the position is to serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel. This role monitors flight task progress during the turn process while communicating cancellations, service requests, and flight updates to the respective departments and business partners. The successful candidate will have advanced ability with Microsoft Office Suite, outstanding multi-tasking ability, and the ability to work collaboratively. This position will report to the Department Manager. **Essential Duties:*** Serve as a liaison between airport operators, business partners, dispatchers, flight crew, and station personnel* Monitor flight task progress and coordinate the successful execution of turns* Proactively update published estimated departure times for flights to provide accurate information to customers, station personnel, and business partners* Adjust future flight gating and remote parking to reduce customer impact and maintain operational integrity* Communicate gate changes, cancellations, service requests, and flight updates to other departments and business partners* Oversee deicing and fueling activities* Monitor and track long taxi delays to ensure compliance with lengthy tarmac delay regulations **Job Qualifications and Competencies:*** Ability to perform multiple tasks simultaneously and accurately (i.e. updating internal systems while answering phone calls and listening to one or more radio channels/frequencies)* Ability to work under tight time constraints and in high pressure situations while receiving communication from multiple sources simultaneously* Ability to rotate through different position assignments within the Control Center and adhere to company performance standards and task deadlines* Advanced ability with Microsoft Office Suite* Ability to work collaboratively with all levels of station personnel, support staff, and both internal and external stakeholders **Preferred Qualifications:*** Two (2) years of airport ramp or passenger service experience* Previous Hub Control Center experience* Familiarity with Lengthy Tarmac Delay (LTD), Federal Aviation Administration (FAA), and Aircraft Operator Standard Security Program (AOSSP) regulations* Experience with Ascent Right Now View, Ground Event Tracker (GET), and QIK **Work Environment:*** Airport environment, requiring use of telephones, computers, radios, and other office equipment and subject to varied weather conditions and elevated noise levels* All shifts including weekends, nights, holidays, and/or irregular shifts **Physical Requirements:*** Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs* Handle objects up to 70 pounds The above statements provide a brief description of the general nature of work performed and not intended to be a complete list of responsibilities, duties and skills required for this position. Duties and expectations are subject to change as needed. *Employment is contingent upon a clear Driving Record, 10-year Criminal History Records Check, and Drug Screen as required. We also require proof of High School or GED completion. Minimum 18 years of age.* Benefit package includes paid training, holiday pay, 401(k), vacation, family travel on the American Airlines network, medical and dental available.**Starting Rate:**$19.54/Hourly*Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.*