Airfreight Ops Specialist — Time-Critical Logistics Pro

MSCCN; Sterling (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Training

Competitive starting salary

Differential pay for evening, night, &

Medical/Dental/Vision insurance

Paid Life & Disability insurance

401K with employer match

Tuition Reimbursement

Generous annual paid time off policy

Other employee perks & discounts

Job summary

DHL is seeking an Airfreight Operations Specialist in Sterling, VA, on-site. You will manage airfreight shipments from initiation to delivery, ensure regulatory compliance, monitor performance, and maintain strong customer relationships.

Collaborating with customers, vendors, and internal teams, you will handle documentation, billing support, and issue resolution while upholding corporate guidelines and service commitments.

Qualifications

• Strong customer service orientation.
• Problem solving abilities with a focus on resolution.
• Experience in handling incidents and complaints.
• Ability to manage costs and revenues in logistics operation.

Responsibilities

• Engage directly with customers to collect shipment information, address incidents, and resolve complaints.
• Ensure accurate capture and assignment of costs and revenues to customer profiles.
• Handle administrative tasks related to shipment management, including bookings and documentation.
• Under guidance, manage shipments according to customer service commitments.
• Identify and report operational exceptions or irregularities to stakeholders.
• Proactively seek guidance to improve shipment data quality and accuracy.
• Adhere to regulatory compliance procedures for shipments and locations.
• Develop and execute optimal shipment solutions to meet customer needs.
• Prepare and issue customer invoices with backup documentation.

Skills

Strong customer service orientation

Problem-solving abilities

Experience in handling incidents and  

Ability to manage costs and revenues

Job description

DHL is seeking an Airfreight Operations Specialist in Sterling, VA, on-site. You will manage airfreight shipments from initiation to delivery, ensure regulatory compliance, monitor performance, and maintain strong customer relationships.

Collaborating with customers, vendors, and internal teams, you will handle documentation, billing support, and issue resolution while upholding corporate guidelines and service commitments.