Airfreight Ops Specialist: Time-Critical & White-Glove

DHL Global Forwarding; Sterling (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Evening/Night/Weekend pay

Medical Insurance

Life & Disability insurance

401K

Tuition Reimbursement

Generous PTO

Employee discounts

Job summary

DHL Global Forwarding in Sterling, VA is seeking an Airfreight Operations Specialist to manage shipments from initiation to delivery, ensure regulatory compliance, and maintain high customer satisfaction.

You will engage with customers, coordinate local and international transport, and monitor performance while handling incidents and billing concerns. This is a non-traditional schedule with growth opportunities and a starting pay range of $22–$25+ per hour.

Qualifications

• Strong customer service orientation.
• Problem-solving abilities with a focus on resolution.
• Experience in handling incidents and complaints.
• Ability to manage costs and revenues in logistics operation.

Responsibilities

• Engage directly with customers under supervision to collect shipment information, address incidents, and resolve complaints.
• Ensure accurate capture and assignment of costs and revenues to customer profiles; resolve simple discrepancies.
• Handle administrative tasks related to shipment management, including bookings, documentation, and coordinating transport.
• Under guidance, manage shipments to meet service commitments and ensure timely delivery.
• Identify and report operational exceptions or irregularities to stakeholders.
• Improve shipment data quality and ensure accuracy of records.
• Adhere to regulatory requirements and ensure shipments are documented accordingly.
• Develop and execute optimal shipment solutions tailored to customer needs while maximizing efficiency.
• Prepare and issue customer invoices with backup documentation and timeliness.

Skills

Customer service

Problem solving

Incident handling

Cost & revenue mgmt

Job description

DHL Global Forwarding in Sterling, VA is seeking an Airfreight Operations Specialist to manage shipments from initiation to delivery, ensure regulatory compliance, and maintain high customer satisfaction.

You will engage with customers, coordinate local and international transport, and monitor performance while handling incidents and billing concerns. This is a non-traditional schedule with growth opportunities and a starting pay range of $22–$25+ per hour.