Airfreight Ops Specialist – Customer Focus & Compliance

VetJobs; Sterling (VA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Training

Competitive starting salary

Differential pay for evening, night, &

Medical/Dental/Vision insurance

Paid Life & Disability insurance

401K with employer match

Tuition Reimbursement

Generous annual paid time off

Other employee perks & discounts

Starting Pay Range: $22 to $25+ (based

Job summary

DHL Same Day is seeking an Airfreight Operations Specialist in Sterling, VA. This on-site role manages airfreight shipments from initiation to delivery, ensuring regulatory compliance, efficiency, and customer satisfaction.

You will handle documentation, communicate with customers and vendors, monitor performance, resolve incidents, and support cost and revenue tracking while upholding corporate guidelines.

Qualifications

• Strong customer service orientation.
• Problem-solving abilities with a focus on resolution.
• Experience in handling incidents and complaints.
• Ability to manage costs and revenues in logistics operation.

Responsibilities

• Engage directly with customers under general or limited supervision to collect shipment information, address incidents, and resolve complaints.
• Ensure accurate capture and assignment of costs and revenues to customer profiles; resolve discrepancies.
• Handle shipment-related administrative tasks, including bookings, documentation, and coordinating local and international transport.
• Manage shipments under guidance to meet service commitments and ensure timely delivery.
• Identify and report operational exceptions or irregularities; communicate and resolve delays.
• Improve shipment data quality and ensure accurate records and performance metrics.
• Adhere to regulatory requirements; ensure shipments are routed and documented accordingly.
• Develop and execute optimal shipment solutions that meet customer needs and maximize efficiency.
• Prepare and issue customer invoices with complete backup documentation; ensure accuracy.
• Monitor shipment performance using available tools and identify areas for improvement.

Skills

Customer service

Problem solving

Incident handling

Cost & revenue awareness

Education

High School/GED

Job description

DHL Same Day is seeking an Airfreight Operations Specialist in Sterling, VA. This on-site role manages airfreight shipments from initiation to delivery, ensuring regulatory compliance, efficiency, and customer satisfaction.

You will handle documentation, communicate with customers and vendors, monitor performance, resolve incidents, and support cost and revenue tracking while upholding corporate guidelines.