Airfreight Operations Specialist

Dangote Industries Limited; City of Rochester (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical benefits

Vision benefits

Dental benefits

Paid time off

Job summary

DHL Global Forwarding in Rochester, NY is seeking an Airfreight Operations Specialist to coordinate and manage air export shipments from first contact to final destination. You will be the main point of contact with customers, airlines, and warehouses, ensuring timely bookings and accurate documentation.

Key duties include preparing export/import documents, AES filing with US customs, and verifying charges and payment status. Strong customer service and attention to detail are essential.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up abilities.
• Proficient with Microsoft Word, Excel and Outlook.
• Minimum of 2 years in Logistics/Freight forwarding preferred.
• CargoWise systems knowledge is a plus.

Responsibilities

• Coordinate and ensure timely bookings with airlines on behalf of customers.
• Prepare export and import documentation, including entry into computer systems.
• Create Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB and other required docs.
• File AES with US customs and ensure accuracy of charges.
• Ensure timely completion of export/import documents and coordinate with customer, warehouse, airlines, and dispatch.
• Maintain ongoing communication with customer and overseas offices.
• Follow-up with airlines for departure information and updates.
• Audit charges for accuracy prior to payment.
• Confirm payment responsibility and audit credit status as needed.

Skills

Exceptional customer service

Detail oriented

Strong follow-up skills

Microsoft Office proficiency

Tools

CargoWise systems

Job description

Job Title: Airfreight Operations Specialist

Job Location: Rochester, NY

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Airfreight Operations Specialist you will be responsible for the movement of our customer’s air export shipments. You will coordinate and be the main point of contact for our Air Export and Import shipments from initial customer contact to final destination.

Key Responsibilities:

• Coordinate and ensure timely bookings with airline on customer behalf
• Prepares export and import documentation, including entry into computer operations program, in accordance to country requirements
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
• Compliant filing of AES (automated export system) with US customs
• Responsible for timely completion of export and import documents and coordinate with both customer,warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
• Ongoing communication with customer and overseas offices in regards to shipment movement
• Follow-up with airline to keep track of departure information and updates
• Responsible for file level profitability
• Audit charges for accuracy prior to sending to accounting for payment
• Confirm payment responsibility (depending on terms) and audit credit status if needed
• Ensure customer profiles are accurate and updated

Skills / Requirements:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook) preferred
• Minimum of 2 years of Logistics/ Freight forwarding industry experience preferred
• Cargo Wise systems knowledge is a plus

Pay Range: $21.32 - $28.43/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.