Air Export Agent

Deutsche Post; Milwaukee (WI); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding in Milwaukee, Wisconsin seeks an Air Export Agent to coordinate and manage outbound air shipments from first contact through destination. You will handle bookings, documentation, and coordination with customers, warehouses, and carriers.

The role requires 2+ years in logistics or freight forwarding, plus strong customer service and attention to detail. MS Office proficiency and familiarity with air export systems are preferred.

Qualifications

• 2+ years in logistics or freight forwarding.
• Proficient with MS Office.
• Experience with Logis Air or CargoWise is a plus.
• Hazmat certification is a plus.
• Strong customer service and detail orientation.

Responsibilities

• Coordinate timely airline bookings on behalf of customers.
• Prepare export documentation per country requirements.
• Prepare certificates and documents (Origin, NAFTA, AWB, etc.).
• File AES with US customs.
• Ensure timely completion of export docs and coordinate with stakeholders.
• Maintain ongoing communication with customer and overseas offices.
• Follow up with airlines for departure updates.
• Monitor file profitability.
• Audit charges before sending to accounting.
• Confirm payment responsibility and audit credit status.
• Update customer profiles.
• Other duties as assigned.

Skills

Customer service

Attention to detail

MS Office proficiency

Logistics experience

Logis Air knowledge

Hazmat knowledge

Tools

Logis Air

CargoWise

MS Office

Job description

Job Title: Air Export Agent

Job Location: Milwaukee, Wisconsin

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Export Agent, you will be responsible for the movement of our customer’s air export shipments. You will coordinate and be the main point of contact for our outbound Air Export shipments from initial customer contact to final destination.

Key Responsibilities

• Coordinate and ensure timely bookings with airline on customer behalf
• Prepares export documentation, including entry into computer operations program, in accordance to country requirements
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
• Compliant filing of AES (automated export system) with US customs
• Responsible for timely completion of export documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
• Ongoing communication with customer and overseas offices in regards to shipment movement
• Follow-up with airline to keep track of departure information and updates
• Responsible for file level profitability
• Audit charges for accuracy prior to sending to accounting for payment
• Confirm payment responsibility (depending on terms) and audit credit status if needed
• Ensure customer profiles are accurate and updated
• Other duties as assigned

Skills / Requirements

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook) preferred
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
• Logis Air / Cargo Wise systems knowledge is a plus
• Hazmat certification is a plus

Pay Range: $23.36 - $31.14/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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