Aircraft Scheduler/Dispatcher (opens in new tab)

FailSafe Communications; Windsor (CT); On-site; USD 65,000 - 90,000; Full time

Job summary

FailSafe Communications seeks an Aircraft Scheduler/Dispatcher to manage centralized scheduling for all company aircraft, coordinating departures, arrivals, locations, and airport slots in alignment with flight crews and equipment. The role emphasizes strong organization, customer service, and knowledge of scheduling systems.

The ideal candidate will have aerial scheduling experience, the ability to handle multiple priorities in a fast-paced setting, and proficiency with Microsoft Office to

Qualifications

• Must have strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with computerized aviation scheduling systems is required.
• Proven ability to interact professionally with executives and corporate officers.

Responsibilities

• Receive transportation requests from corporate officers and initiate scheduling by coordinating times, locations, and airport slot reservations.
• Coordinate aircraft equipment and flight crew with aviation department personnel.
• Arrange supplemental lift via charter and fractional operations as needed.
• Coordinate in-flight commissary requirements and passenger dietary needs.
• Arrange ground transportation as needed.
• Coordinate outside services with vendors to support flight operations.
• Submit eAPIS manifests in compliance with regulations.
• Maintain flight logs and passenger manifests for reporting and accounting.
• Process aviation department invoices for payment.
• Provide Timeshare reports and attend meetings.
• Perform other duties as assigned.

Skills

Aviation scheduling

Organizational skills

Time management

Customer service

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

As an Aircraft Scheduler/Dispatcher, you provide centralized scheduling services for all company aircraft. You receive approved transportation requests from corporate officers and manage the full scheduling process — coordinating departure and destination times, locations, and airport slots while ensuring seamless alignment across flight crews, aircraft equipment, and supplemental lift providers. You bring strong organizational skills, a customer-service mindset, and working knowledge of aviation scheduling systems to keep the flight department operating efficiently and in full compliance with applicable regulations.

What Will You Do?

• Receive transportation requests from corporate officers and initiate the scheduling process by coordinating departure and destination times, locations, and airport slot reservations.
• Coordinate the assignment of aircraft equipment and flight crew with aviation department personnel.
• Arrange supplemental lift through charter and fractional operations as needed to meet transportation requirements.
• Coordinate in-flight commissary requirements, ensuring passenger preferences and dietary needs are accommodated.
• Arrange ground transportation as needed.
• Coordinate outside services with vendors and suppliers to support flight operations.
• Submit Electronic Advance Passenger Information System (eAPIS) manifests in accordance with regulatory requirements.
• Maintain accurate department records including flight logs and passenger manifests to ensure reporting, currency, and accounting compliance.
• Process aviation department invoices for payment.
• Provide required Timeshare reports and attend meetings.
• Perform other duties as assigned.

What Is a Must Have?

• Education: High school diploma or equivalent.
• Technical Skills: Working knowledge of computerized aviation scheduling systems.
• Skills: Strong organizational skills with the ability to manage multiple priorities simultaneously in a fast-paced, time-sensitive environment.
• Work Environment: Ability to work outside of normal business hours, including evenings, weekends, and holidays, as flight operations require.

What Will Our Ideal Candidate Have?

• Completed coursework in the NBAA Schedulers & Dispatchers Professional Development Program (SPDP) or equivalent aviation scheduling training.
• Prior experience in corporate aviation scheduling, flight dispatch, or executive travel coordination.
• Familiarity with charter and fractional aircraft operations and coordination processes.
• Knowledge of eAPIS submission requirements and international flight documentation procedures.
• Experience coordinating TSA approvals and waivers for operations at DCA or other restricted airports.
• Proficiency in Microsoft Office Suite; ability to learn and adapt to new technologies and scheduling platforms quickly.
• Strong verbal and written communication skills with the ability to interact professionally with corporate officers and senior executives.
• High level of discretion, professionalism, and customer service orientation.
• Ability to work effectively both independently and as part of a collaborative team.