Aircraft Appearance Duty Manager, Aviation Services

Hhs-34be6538; Austin (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and training

Job summary

United Airlines is seeking a friendly, compassionate leader to head the passenger services station operations team at AUS. You will guide staff, optimize schedules, and act as the primary customer service liaison, identifying opportunities to enhance service and efficiency.

You will review contracts, build stakeholder relationships, and ensure safety and compliance with FAA/OSHA standards while fostering an inclusive work environment.

Qualifications

• Experience in aviation operations management or passenger services leadership.
• Ability to develop and analyze schedules for staff and equipment.
• Experience reviewing contracts and providing feedback to stakeholders.
• Knowledge of safety and security procedures in aviation operations.

Responsibilities

• Oversee passenger services station operations and lead the team.
• Create schedules to optimize resource use and meet requirements.
• Address customer service issues promptly and professionally.
• Review airline and vendor contracts and provide feedback.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Decision making

Proactivity

Team player

Budget awareness

FAA/OSHA regulations

Contract negotiation

Tools

Word processing

Spreadsheets

Email

Ordering platforms

Job description

Location:United Airlines - AUS - AVNPay Rate:Salary - Salary Plan, 65,000.00 USD AnnualWork Shift:Based on facility's needs (United States of America)Job DescriptionWe’re looking for a friendly, compassionate, leader to join our aviation services team!Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Serve as the primary customer service liaison and identify new business opportunities.ResponsibilitiesDeliver effective passenger services solutions to our customersDevelop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirementsAddress and resolve customer service issues in a timely manner with professionalismReview new airline and vendor contracts and provide feedbackMeet with customers regularly to receive feedback and monitor satisfaction levelsBuild and maintain relationships with key stakeholdersManage safety and security procedures to comply with HHS operating standardsCreate a positive and inclusive work environment to lead and motivate team membersMonitor and/or conduct required training of team membersSkillsInterpersonal Skills: Ability to interact with individuals at all levels of the organizationCommunication: Effective written, spoken, and non-verbal communication as well as presentation skillsCustomer Service: Service-oriented mentality with a focus on exceeding expectationsProfessionalism: Maintain a positive and professional demeanorDecision Making: Ability to quickly make sound decisions and judgmentsProactivity: Self-motivated with the ability to effectively prioritize projects and needsTeam Player: Willingness to collaborate and provide support where needed to achieve outcomesBusiness Ethics: Demonstrate integrity, respect, and discretion in all business dealingsOrganization: Attention to detail and ability to effectively manage tasks in a fast-paced environmentRequirements2 to 5 years of management experienceAbility to work a flexible schedule that may include nights, weekends, and holidaysExtensive airport operational experience and a working knowledge base of budgetary and financial responsibilitiesKnowledge of applicable FAA and OSHA regulationsExperience negotiating contractsAbility to work a flexible schedule that may include nights, weekends, and holidaysComputer skills, including word processing, spreadsheets, email, and ordering platformsMust be willing to relocate for promotion opportunitiesWhat We OfferPaid time off (vacation and sick)Medical, dental, and vision insurance401(k) with employer matchEmployee Assistance Program (EAP)Career development and ongoing trainingImportant to KnowVeterans and candidates with military experience are encouraged to apply.HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.Who is HHS AviationHHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.