Air Service Development Manager

Socket.dev; Milwaukee (WI); On-site; USD 79,000 - 119,000; Full time

Job summary

Milwaukee County in Milwaukee, WI, is seeking a qualified Air Service Development Manager for the Airport department. This full-time, salary position focuses on growing and retaining passenger and cargo services through data-driven analysis and relationships with carriers and cargo operators.

The role develops communication strategies, analyzes market trends, and collaborates with consultants to improve air service at Milwaukee General Mitchell International Airport.

Qualifications

• Bachelor's degree or higher in Marketing, Communications, Business Administration, Economics, Public Relations or closely related field.
• Five (5) years or more of work experience in Business Development or Expansion.
• Three (3) years or more of work experience in a Supervisory or Management role.
• Advanced knowledge of Word, Excel, Outlook, PowerPoint and Teams.

Responsibilities

• Develop air service strategies to attract and retain service and grow passenger traffic.
• Maintain strong relationships with airlines, cargo operators, and travel stakeholders.
• Track capacity, load factors, passenger data to identify trends.
• Provide information for startup or expansion, including pro forma and costs.
• Monitor industry trends and report on market conditions.
• Develop and administer air service incentive programs.

Skills

Air service development

Data analysis

Stakeholder relations

Presentation skills

Leadership

Education

Bachelor's degree or higher in Marketing/Communications/Business Administration/Economics/Public Relations

Tools

MS Word, Excel, Outlook, PowerPoint, Teams

Job description

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please email [e-mail]. For submitted application inquiries please contact [e-mail]. Please note:an online application must be submitted for consideration.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: October 8, 2026 @ 11:59pm CST, or upon the receipt of 50 application submissions.

Air Service Development Manager

Department: Airport

Full-time, Salary

Salary Range: $79,268.80 - $118,913.60/yr

Job Summary

Under the general direction of the Airport Director, this position will grow and retain passenger and cargo services through data-driven analysis and proactive relationship development with air carriers and cargo operators. This position will develop and implement communication and presentation strategies and programs that focus on recruitment and retention of air service for Milwaukee General Mitchell International Airport. The position will examine industry trends, market analysis, work with consultants and industry experts to make sure Milwaukee is utilizing statistics and strategies that will aid in the development of air service. The position will work with airlines to secure all necessary information to either start or expand service at MKE.

Job Responsibilities

• Develop air service strategies for attracting and retaining air service - Responsible for the development of air service strategies that attract and retain air service, drive passenger traffic growth, and increase air service at the airport. Develop programs and initiatives that aid airlines in providing service to new cities, maintain service to currently served cities, and attract new airlines to the airport.
• Maintain connections to air service providers and those in related industry - Establish and maintain strong relationships with representatives of the aviation industry and stakeholder groups such as airlines, air cargo operators, travel agents, corporate travel personnel, tourism and economic development agencies.
• Data Collection and Interpretation - Track and monitor all related capacity, load factors, passenger data, and utilization statistics to determine trends, identify service strengths and weaknesses, to help create strategies to target areas of concern or need.
• Liaison for airline startup and/or service expansion - Provide airlines with the required information related to start up or expansion of operations. This includes provided information related to airport pro forma information, cost per enplanement, cost of gate leasing, and other fees associated with airline operational start up or expansion costs.
• Monitor Industry Trends - Monitor industry trends in attracting and retaining airlines. Monitor airlines activity in terms of industry news that informs of airline capacity expansion or contraction, mergers, acquisitions, or new entrants that may have an impact to air service in Milwaukee. Analyze related data of market conditions and prepare recommendations to improve traffic and financial results.
• Air Service Development Program - Develop and administer air service incentive programs, when available, including monitoring budgets, performance, and short- and long-term success of the program.
• Ability to lift, carry, push and pull up to 10 lbs.
• Other duties as assigned.

Required Education, License/Certification and Experiences

• Current residency within the State of Wisconsin upon application required
• Valid Wisconsin Driver's License and a reliable insured vehicle are required and must be maintained throughout incumbency
• Bachelor's degree or higher in Marketing, Communications, Business Administration, Economics, Public Relations or closely related field required
• Five (5) years or more of work experience in Business Development or Expansion required
• Three (3) years or more of work experience in a Supervisory or Management role required
• Advanced knowledge of all related computer and software applications such as Microsoft Word, Excel, Outlook, PowerPoint and Teams required

Preferred Experiences

• Airline network and/or schedule planning, data analytics, research, concept development and presentation skills preferred

Note: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process. APPLICANTS MUST POSSESS THE MINIMUM QUALIFICATIONS AT THE TIME OF FILING AN APPLICATION.

PGNR28

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.