Air Operations Lead — Flight Planning & Group Tickets

Odysseys Unlimited; Newton (MA); Presencial; USD 76.000 - 83.000; Jornada completa

Descripción de la vacante

Odysseys Unlimited is seeking an Air Operations Specialist to manage and operate the air component for multiple tour programs. The ideal candidate has 5+ years of airline GDS experience, particularly with Amadeus, and strong customer-service and organizational skills.

The role requires independent work, meticulous planning, and the ability to support after-hours flight issues. The position reports to the Manager, Air Operations and is based at our Newton, MA headquarters.

Formación

• Minimum 5+ years of airline GDS experience with proven skills.
• Amadeus GDS experience required.
• Knowledge of fare filings, airline ticketing, exchanges and IT fares.
• ARC processing and TRAMS experience preferred.

Responsabilidades

• Plan and execute flight itineraries and e-ticketing for tours.
• Process departure and guest tasks in Guest Management System daily.
• Manage space updates and cancellations with airline groups.
• Arrange airport hotel and transit lounge reservations.
• Provide GDS support to Air Operations team.
• Support Guest Services and tour groups with service needs.
• Assist Product Development with tour costing.
• Monitor flights and handle disruptions, after-hours as needed.
• Take on additional projects as required.

Conocimientos

Airline GDS experience

Customer service

Organizational skills

Multitasking

Communication skills

Microsoft Office

Herramientas

Amadeus GDS

ARC processing

TRAMS experience

GMS (Guest Management System)

Descripción del empleo

Odysseys Unlimited is seeking an Air Operations Specialist to manage and operate the air component for multiple tour programs. The ideal candidate has 5+ years of airline GDS experience, particularly with Amadeus, and strong customer-service and organizational skills.

The role requires independent work, meticulous planning, and the ability to support after-hours flight issues. The position reports to the Manager, Air Operations and is based at our Newton, MA headquarters.