Transport Dispatcher

Banner Health; Sun City, Northern (AZ, KY); Hybrid; USD 42,000 - 62,000; Part time

Benefits offered by this job

Weekend shift differential

Night shift differential

Job summary

Banner Del E. Webb Medical Center in Sun City West, AZ seeks a Patient Transport Dispatcher to coordinate and dispatch transport staff during the night shift. You will manage high‑volume requests, communicate with hospital staff, and ensure safe, timely movement of patients and equipment.

The role emphasizes problem‑solving, teamwork, and familiarity with hospital terminology. A high school diploma and BLS are required, with 12+ months in healthcare transport preferred; training and support are

Qualifications

• High school diploma/GED or equivalent working knowledge.
• BLS certification required.
• Requires interpersonal skills to operate in a direct patient contact environment, typically from 12+ months in a healthcare setting.
• Proficiency with medical terminology and knowledge of patient transport services.
• Ability to interpret verbal and written information and effectively communicate to others.
• Knowledge of computer skills, organizational skills, problem solving, and ability to reassess tasks in a fast paced environment.

Responsibilities

• Receives and prioritizes a high volume of requests and dispatches staff efficiently.
• Provides general direction to department staff and assists with training.
• Acts as the 'Command Center' for facility-wide dispatching and logs requests in software systems.
• May perform quality assurance inspections and address deficiencies.
• Coordinates maintenance of wireless devices (pagers and two-way radios).
• Occasionally assists with transporting patients using proper transfer techniques and safety procedures.

Skills

Interpersonal skills

Medical terminology

Education

High School Diploma

BLS certification

Tools

Healthcare software basics

Job description

## Transport DispatcherApply: Banner Del Webb Med Ctr (14502 W Meeker Blvd): Full time: Posted Yesterday: R4455171**Primary City/State:**Sun City West, Arizona**Department Name:**Patient Transport**Work Shift:**Night**Job Category:**Clinical SupportGreat careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today. Banner Del E. Webb Medical Center is dedicated to a high-tech, high-touch philosophy of care that has kept us a top healthcare choice in the Northwest Valley for more than 20 years. We are deeply committed to providing the highest quality of clinical care along with an excellent patient care experience. As a Patient Transport Dispatcher, you will be joining our very energetic and engaged Transport Services team that we like to call family! You will direct (and at times assist) the transport team in navigating patients, equipment, and lab specimens throughout the hospital. **Available shift:****PART-TIME (2 days / 12 hour shifts per week), night shift****Wednesday and Friday, 6pm-6:30am****Enjoy a flat rate $1/hour weekend shift differential and an 18%-night shift differential when applicable.**Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.POSITION SUMMARY This position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner. CORE FUNCTIONS 1. Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met. 2. Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available. 3. Acts as the “Command Center” for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered. 4. May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff. 5. May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios. 6. Facility based position. Responsible for providing efficient and accurate dispatch services. Customers: all levels of staff, physicians, patients, family members, visitors, vendors and regulatory agencies.7. May occasionally assist with transporting patients as needed. Utilizes appropriate transfer techniques and safety procedures. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. BLS certification required. Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting. Proficiency with medical terminology and knowledge of patient transport services. Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others. Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment. PREFERRED QUALIFICATIONS Prior dispatch, patient transport or material management experience. Additional related education and/or experience preferred.