Air Medical Communication Specialist

Mountain Region Ambulatory; Centennial (CO); On-site; USD 60,000 - 80,000; Full time

Job summary

Mountain Region Ambulatory seeks an Air Medical Communication Specialist to dispatch all transport activity and serve as the main communicator for the Flight For Life program. You will maintain the transfer center database and coordinate activities with staff across the program.

The role requires experience in healthcare dispatch and strong computer/navigation skills. You will work in a fast-paced environment prioritizing patient safety and efficient operations.

Qualifications

• Three years of experience in a healthcare-related field with at least two years of management experience.
• IAMTCS CFC Course completion within 18 months of employment.
• HS/GED is required.
• Experience in EMS-related field or dispatching for a public service agency (EMS, Fire, Police).
• Excellent computer and customer service skills; navigational and medical terminology knowledge; able to multi-task; map reading.

Responsibilities

• Dispatch all air medical transport activity and coordinate transfer center operations.
• Act as the primary communicator for the Flight For Life program and keep staff informed.
• Maintain the Flight For Life database and ensure accurate data entry and reporting.
• Demonstrate calm and effective communication under pressure to safeguard patient safety.

Skills

Communication skills

Customer service

Multitasking

Map reading

FCC rules knowledge

Computer skills

Education

HS/GED

IAMTCS CFC Course

Tools

Mapping software

Flight For Life database

Patch-matrix

Job description

Job Summary and Responsibilities

As our Air Medical Communication Specialist, you will dispatch all transport activity. You will also serve as the general communicator for our Flight For Life program, keeping staff informed of all activity and transport requests.

Every day, you will maintain the Flight For Life database and coordinate transfer center activity. This involves meticulous organization, swift communication, and a calm demeanor under pressure to ensure seamless and efficient air medical transport operations, directly contributing to critical patient care.

To be successful in your role, you will meticulously dispatch all air medical transport activities, ensuring seamless coordination and critical information dissemination for Flight For Life operations. You will demonstrate exceptional proficiency in managing urgent communications, maintaining comprehensive databases, and overseeing transfer center activities with precision and a calm demeanor, thereby safeguarding operational efficiency and patient safety.

Job Requirements

Required

• Three (3) years of experience in a healthcare related field with at least two (2) years management experience
• International Association of Medical Transport Communication Specialists (IAMTCS) CFC Course Completion within 18 months of employment
• HS/GED
• Experience in EMS-related field or dispatching experience for a public service agency (i.e. Air, Medical, Fire, Police, or EMS)
• Excellent computer skills; customer service skills; navigational and medical terminology knowledge; able to multi-task; map reading
• Demonstrates knowledge of FCC Rules and Regulations for communication system in use
• Demonstrates ability to accurately operate and file information into mapping software, patch-matrix, and Flight For Life communication center database
• Provides excellent customer service via phone and radio technology with requesting agencies and referring facilities

Physical Requirements

Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Preferred

• Emergency Medical Technician Credential

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.