Air Logistics Controller at Worldwide Flight Services Austin, TX

Worldwide Flight Services; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

DailyPay access

On-the-spot awards and recognition

Multiple medical options

Travel discounts and pet insurance

Wellness programs

401(k) program with company match

Opportunity for internal mobility

Job summary

A logistics company is looking for a Controller to manage data and information flow for operations in Austin, Texas. The role includes maintaining logs, monitoring flights, and effective communication with various stakeholders. Candidates should have a high school diploma, 2 years of data entry experience, and strong adaptability. This position requires handling calls and working under pressure in a dynamic environment. Benefits include medical care, 401(k) matching, and wellness programs.

Qualifications

• 2 years’ experience in Data Entry.
• Professionally handle inbound and outbound calls.
• Detail-oriented with exceptional communication skills.

Responsibilities

• Maintain Inbound and Outbound Trucks Activity Logs.
• Monitor Inbound and Outbound flights, providing real-time updates.
• Create and send timely reports.

Skills

Data Entry

Customer Service

Communication Skills

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office (Excel)

Job description

Job Summary

The role of Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, third‑party trucking providers, and the customer through phone calls and updates in the customer’s proprietary computer system. The successful controller will be a subject‑matter expert in the customer’s standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalations and consumable inventories.

Responsibilities

• Maintain Inbound and Outbound Trucks Activity Logs.
• Professionally handle Inbound calls and outbound calls.
• Monitor Inbound and Outbound flights, providing real‑time updates to leadership.
• Adapt to constant changes in procedures.
• Create and send reports on time “in the loop”.
• Able to work under pressure and as part of a team.
• Knowledgeable of Amazon Logistics System.
• Be willing to work and be trained in all aspects of the operation.
• Detail‑oriented, flexible with ability to follow instructions in a fluid environment.
• Exceptional communication skills.
• Complete additional tasks or assignments by management.

Minimum Requirements

• 2 years’ experience in Data Entry.
• High School, GED or International equivalent.
• Professionally handle inbound calls and outbound calls.
• Able to work under pressure and adapt to constant changes in procedures.
• Be willing to work overtime when needed.
• Detail‑oriented with exceptional communication skills.

Preferred Skills

• Good customer service skills.
• Proficiency in Microsoft Office (Excel) is preferred.
• Warehouse experience preferred.
• GWAM of 35+ words per minute.

Physical Requirements/Working Conditions

• Must be able to lift 50 to 70 lbs.
• Must be able to work in inclement weather.
• Must be able to work weekends and holidays.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On-the-spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part‑time employees!
• Want WFS Employee Extras? Travel discounts, pet insurance, discount shopping & more!
• Looking to stay healthy and improve your life? Wellness programs offered to all employees!
• Want to invest in your future? 401(k) program offered with company match!
• Looking to grow and have a career with us? Opportunity for internal mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.