Air Logistics Controller

Worldwide Flight Services, Inc.; Stockton (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

DailyPay access

Awardco recognition

Medical options

Travel discounts

Pet insurance

Discount shopping

Wellness program

401k

Internal mobility

Job summary

Worldwide Flight Services, Inc. is seeking a detail-oriented Controller to act as the central data hub for local operations and customer communications.

You will maintain professional contact with warehouse, ramp operations, 3rd party trucking providers, and customers through phone calls and updates in the customer’s proprietary system. The successful candidate will be an expert on the customer’s standard work manual, using it to drive required communications such as flight/linehaul notices,

Qualifications

• 2 years' experience in data entry.
• Highschool GED or higher.
• Professionally handle inbound and outbound calls; work under pressure.
• Be willing to work overtime when needed.
• Detail oriented with exceptional communication skills.

Responsibilities

• Maintain inbound and outbound trucks activity logs.
• Professionally handle inbound calls and outbound calls.
• Monitor inbound and outbound flights.
• Adapt to constant changes in procedures.
• Create and send reports on time.
• Display ability to work as a team.
• Be flexible and work under pressure.
• Follow instructions and be trained in all aspects of the operation.

Skills

Data entry

Communication skills

Detail oriented

Teamwork

GWAM 35+ wpm

Education

High school diploma or GED

Tools

Microsoft Office (Excel)

Job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Controllers function as the central clearing house for all data and information for the local operation and the customer. In this role, the controller must maintain consistent and professional communication with warehouse operations, ramp operations, 3rd party trucking providers and the customer through phone calls and updates in the customers proprietary computer system.

The successful controller will be a subject matter expert in the customers standard work manual and use this as a guide to drive required communications. Examples of communications would include notice of flight/linehaul delays, operational escalationsand consumable inventories.

Click here to learn more: https://youtu.be/FDaEEeheLpg

Responsibilities

• To apply you must have met the following requirements.


• Upkeep Inbound and Outbound Trucks Activity Logs.


• Professionally handle Inbound calls and outbound calls.


• Monitor Inbound and Outbound flights.


• Adapt to constant changes in procedures.


• Create and send reports on time \"in the loop\".


• Display ability to work as a team.


• Able to work under pressure.


• Knowledgeable of Amazon Logistics System.


• Have ability to follow instructions.


• Be willing to work and be trained in all aspects of the operation.


• Detail Oriented


• Must Be Flexible


• Exceptional Communication Skills


• Any additional tasks or job assignments assigned by management.

Minimum Requirements

• 2 years' experience in Data Entry.


• Highschool GED or Higher


• Professionally handle Inbound calls and outbound calls


• Able to work under pressure and adapt to constant changes in procedures.


• Be willing to work overtime when needed.


• Detail Oriented with exceptional communication skills

Preferred Skills

• Good customer services skills


• Proficiency in Microsoft Office (Excel) is preferred.


• Warehouse experience preferred.


• GWAM of 35+ words per minute.

Physical Requirements/Working Conditions

• Must be able to lift 50 to 70lbs.


• Must be able to work inclement weather.


• Must be able to work weekends and holidays.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!


• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!


• Need quality medical care? Multiple options for both full and part-time employees!


• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!


• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!


• Want to invest in your future? 401k program offered!


• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.