Air Import Specialist - San Francisco, CA

MSCCN; San Francisco (CA); On-site; USD 39,000 - 53,000; Full time

Job summary

DHL Global Forwarding is seeking an Air Import Specialist to manage inbound air shipments from initial customer contact to final destination, coordinating with airlines, warehouses, and overseas offices in a fast-paced environment.

The role focuses on accurate documentation, on-time movement of cargo, and active communication with customers to ensure high service levels.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up skills.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Minimum of 2 years of Logistics / Freight forwarding industry experience.
• Logis Air / Cargo Wise systems knowledge is a plus.

Responsibilities

• Coordinate and ensure timely bookings with airline on customer behalf.
• Prepares import documentation in accordance to country requirements.
• Prepare Origin Certificates, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material docs as needed.
• Compliant filing with US customs.
• Ensure timely completion of import documents and coordinate with customer, warehouse, airlines, gateway operations, and dispatch.

Skills

Customer service

Detail oriented

Microsoft Office

Logistics experience

CargoWise

Tools

CargoWise

Microsoft Office

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS

Our organization works with partner companies to source qualified talent for their open roles. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As an Air Import Specialist, you will be responsible for the movement of our customer’s air import shipments. You will coordinate and be the main point of contact for our inbound Air Import shipments from initial customer contact to final destination.

Key Responsibilities

• Coordinate and ensure timely bookings with airline on customer behalf
• Prepares import documentation, including entry into computer operations program, in accordance to country requirements
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
• Compliant filing with US customs
• Responsible for timely completion of import documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
• Ongoing communication with customer and overseas offices in regards to shipment movement
• Follow-up with airline to keep track of arrival information and updates
• Responsible for file level profitability
• Audit charges for accuracy prior to sending to accounting for payment
• Confirm payment responsibility (depending on terms) and audit credit status if needed
• Ensure customer profiles are accurate and updated

Additional Qualifications / Responsibilities

Skills / Requirements:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook) preferred
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
• Logis Air / Cargo Wise systems knowledge is a plus

Pay Range: $28.64 - $38.19/hr. (Based on Experience)