Global Air Import Coordinator

Deutsche Post DHL Group; Indianapolis (IN); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Competitive base salary

401(k) match

Stock purchase plan

Medical benefits

Vision insurance

Dental coverage

Paid time off

Job summary

Deutsche Post DHL Group is seeking an Air Import Agent in Indianapolis, IN to drive end-to-end import activities. You will confirm arrival times, coordinate with customs brokers, and input data to dispatch shipments while building strong customer relationships via multiple channels.

The role requires experience in international freight forwarding, data accuracy, and familiarity with DHL ThermoNet. This on-site position offers competitive pay and benefits from DHL Global Forwarding.

Qualifications

• Exceptional customer service and strong communication.
• Detail-oriented with excellent organization and follow-up.
• Experience handling international freight forwarding shipments.
• Trained and certified for DHL ThermoNet shipments under GxP.

Responsibilities

• Execute import orders by confirming arrival times and dispatching deliveries.
• Coordinate with customs brokerage and input data.
• Build strong customer relationships via phone, email, fax, and mail.
• Manage inbound shipments with air and ground transportation partners.
• Prepare and manage all documentation for cargo release and data entry.
• Communicate with air carriers to ensure timely release of freight.
• Notify customers and customs brokers of arrival and charges due; provide accurate job costing forecasts and perform billing.
• Set up and coordinate deliveries to customers, ensuring timely service.
• Handle and manage all customer contact at the file level regarding exceptions and escalations.
• Answer all customer inquiries per Customer Service Policy.
• Proactively increase customer satisfaction and business share with regular communication.
• Assist the import agent team in completing tasks and projects as required.

Skills

Customer service

Communication

Problem solving

Detail oriented

Organizational skills

MS Office

Freight forwarding experience

DHL ThermoNet certification

Tools

DHL ThermoNet

Job description

Deutsche Post DHL Group is seeking an Air Import Agent in Indianapolis, IN to drive end-to-end import activities. You will confirm arrival times, coordinate with customs brokers, and input data to dispatch shipments while building strong customer relationships via multiple channels.

The role requires experience in international freight forwarding, data accuracy, and familiarity with DHL ThermoNet. This on-site position offers competitive pay and benefits from DHL Global Forwarding.