Air Import Specialist & Customer Service

DP World; Itasca (IL); On-site; USD 51,000 - 63,000; Full time

Job summary

DP World in Itasca, IL seeks an Air Import Agent to coordinate global air import shipments. The role requires urgency, strong customer service, and the ability to manage tight deadlines in a fast-paced environment.

You will track shipments, respond to inquiries, quote customers and partners, interface with Customs and importers, and ensure accurate invoicing while maintaining KPI targets. This position does not sponsor visas.

Qualifications

• Strong knowledge of air import processing.
• 1 to 5 years of relevant experience.
• Good organizational skills.
• Desire to learn.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong team player.
• Proficiency in Microsoft Office Suite.
• CargoWise experience.

Responsibilities

• Tracking and tracing of Air Import shipments.
• Answering and responding to email requests timely.
• Quoting customers and overseas partners.
• Updating Special Tracking and Accounting Reports to Customers.
• Dispatching of shipments.
• Ensure dispatch is aware of any special instructions/cut-offs.
• Interface with Customs Broker, Importer, and Customer for Import Shipments.
• Booking of air shipments with our gateway teams.
• Label Air Shipments.
• Process DG shipments including a checklist.
• Tracking and tracing shipments.
• Responsible for receiving, posting, and processing vendor invoices.
• Ensuring customer invoices are sent in a timely manner as per the KPI requirement.
• Other duties as assigned.

Skills

Air import processing

Customer service

Communication skills

Team player

Microsoft Office

Tools

CargoWise

Job description

DP World in Itasca, IL seeks an Air Import Agent to coordinate global air import shipments. The role requires urgency, strong customer service, and the ability to manage tight deadlines in a fast-paced environment.

You will track shipments, respond to inquiries, quote customers and partners, interface with Customs and importers, and ensure accurate invoicing while maintaining KPI targets. This position does not sponsor visas.