Air Import & Customer Service Specialist (Hybrid)

The Peninsular and Oriental Steam Navigation Company; Itasca (IL); On-site; USD 51,000 - 63,000; Full time

Job summary

DP World is seeking an Air Import Agent in the United States to coordinate air import shipments globally. You will manage tracking, customer inquiries, quotations, and invoicing with a focus on accuracy and timely service.

Candidates should have 1–5 years of air import experience, strong organizational and communication skills, and proficiency in Microsoft Office and CargoWise. This role emphasizes urgency, deadlines, and a proactive customer service mindset.

Qualifications

• Strong knowledge of air import processing.
• 1 to 5 years of relevant experience.
• Good organizational skills.
• Desire to learn.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Strong team player.
• Proficiency in Microsoft Office Suite.
• CargoWise experience.

Responsibilities

• Tracking and tracing of Air Import shipments.
• Answering and responding to email requests timely.
• Quoting customers and overseas partners.
• Updating Special Tracking and Accounting Reports to Customers.
• Dispatching of shipments.
• Ensure dispatch is aware of any special instructions/cut-offs.
• Interface with Customs Broker, Importer, and Customer for Import Shipments.
• Booking of air shipments with gateway teams.
• Label Air Shipments.
• Process DG shipments including a checklist.
• Tracking and tracing shipments.
• Receiving, posting, and processing vendor invoices.
• Ensuring customer invoices are sent in a timely manner.
• Other duties as assigned.

Skills

Air import processing knowledge

1–5 years experience

Strong organizational skills

Excellent customer service

Excellent verbal and written comms

Team player

Tools

Microsoft Office Suite

CargoWise

Job description

DP World is seeking an Air Import Agent in the United States to coordinate air import shipments globally. You will manage tracking, customer inquiries, quotations, and invoicing with a focus on accuracy and timely service.

Candidates should have 1–5 years of air import experience, strong organizational and communication skills, and proficiency in Microsoft Office and CargoWise. This role emphasizes urgency, deadlines, and a proactive customer service mindset.