Air Import Specialist

Joinimagine; San Francisco (CA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in San Francisco, CA is seeking an Air Import Specialist to manage inbound air import shipments from initial customer contact to final destination. You will coordinate bookings with airlines, prepare required documentation and ensure timely movement of cargo in collaboration with warehouse, airlines, and dispatch teams.

The role requires strong customer service, attention to detail, and knowledge of import procedures.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up abilities.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Minimum 2 years in Logistics / Freight forwarding industry.
• Knowledge of Logis Air / CargoWise systems is a plus.

Responsibilities

• Coordinate and secure timely bookings with airlines on behalf of the customer.
• Prepare import documentation and entry into operational systems per country requirements.
• Create documents (Origin Certificates, Cargo Manifests, NAFTA Certificates, AWB, ITAR, Hazardous Materials, Perishable, etc.).
• Filing with US customs and ensuring compliance.
• Ensure timely completion of import documents and coordinate with customer, warehouse, airlines, gateway operations, and dispatch.

Skills

Customer service

Attention to detail

MS Office

Logistics experience

CargoWise systems

Job description

Job Title: Air Import Specialist

Job Location: San Francisco, California

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

As an Air Import Specialist, you will be responsible for the movement of our customer’s air import shipments. You will coordinate and be the main point of contact for our inbound Air Import shipments from initial customer contact to final destination.

Key Responsibilities

• Coordinate and ensure timely bookings with airline on customer behalf
• Prepares import documentation, including entry into computer operations program, in accordance to country requirements
• Preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, AWB, ITAR, Hazardous Material, Perishable, and any other documents required by the customer
• Compliant filing with US customs
• Responsible for timely completion of import documents and coordinate with both customer, warehouse, airlines, gateway operations, and dispatch for timely movement of cargo
• Ongoing communication with customer and overseas offices in regards to shipment movement
• Follow-up with airline to keep track of arrival information and updatesResponsible for file level profitability
• Audit charges for accuracy prior to sending to accounting for payment
• Confirm payment responsibility (depending on terms) and audit credit status if needed
• Ensure customer profiles are accurate and updated

Skills / Requirements

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook) preferred
• Minimum of 2 years of Logistics / Freight forwarding industry experience preferred
• Logis Air / Cargo Wise systems knowledge is a plus

Pay Range: $28.64 - $38.19/hr (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.