Air Import/Export Coordinator

Ottimo Resources; Torrance (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in freight forwarding is looking for an International Air Import/Export Operations Specialist to enhance their dynamic team. This role involves facilitating air cargo shipments, ensuring exceptional customer service, and managing the entire process from booking to invoicing. The ideal candidate will possess a strong background in air freight logistics and customer service, showcasing the ability to multitask and maintain attention to detail. Join a collaborative environment where your contributions will directly impact the efficiency and success of air operations, making a difference in the logistics landscape.

Qualifications

• Minimum 2 years of international air import experience required.
• 3 years of customer service experience essential.

Responsibilities

• Track, trace, and route air import shipments efficiently.
• Provide excellent customer service in a busy environment.

Skills

Air Freight Logistics

Customer Service

Data Entry

Invoice Processing

Multi-tasking

Attention to Detail

Education

High School Diploma or equivalent

Tools

Company Operating System

Job description

Leading Freight Forwarding and Transportation company in Torrance, CA is seeking a talented International Air Import/Export Operations Specialist to join their team.

The Air Operations Coordinator facilitates the shipment of cargo via air transport. The Air Import/Export Coordinator is responsible for providing excellent customer service as well as tracking, tracing, routing, and quoting assistance for Air Import shipments. This includes processes from booking through invoicing (A to Z).

Responsibilities of the position include, but are not limited to, the following:

• Tracking, tracing, and routing of air import shipments
• Providing excellent customer service via phone and e-mail in busy working environment
• Data entry into Company operating system
• Filing in AES
• Invoice Processing
• Will actively support team and work with customers and airlines to book and trace shipments, resolve shipment issues and manage pick-ups and deliveries.
• Must be familiar with air freight logistics and distribution procedures and documentation requirements. Ideal candidate is a self-starter, able to efficiently multi-task and has great attention to detail.
• Great customer service skills and a positive attitude are a must.
• Build relationships with all customers, other offices, overseas agents and service providers

Education and Requirements:

• High School Diploma or equivalent
• Eligible to work in the US and pass TSA background check
• Minimum of 2 years International air import experience
• 3 years of customer service experience

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