Air Freight Specialist - Perishables & Temp-Control

Paycom - ATS; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Career development

Supportive environment

Job summary

HPL Apollo LLC seeks an Air Freight Agent to coordinate air freight operations for perishable and temperature-controlled cargo at our LAX facility. You will manage bookings, documentation, and tracking while delivering exceptional customer service in a fast-paced environment.

Your responsibilities include collaborating with warehouses, ensuring regulatory compliance, maintaining records, and supporting daily operations under the Air Freight Manager.

Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• 1–3 years of experience in air freight, logistics, or related roles, preferably in perishable/temperature control.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent customer service skills and a positive, proactive attitude.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in English (Bilingual is a plus).
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Detail-oriented with strong problem-solving abilities.
• Ability to pass a background check and drug screening.
• Dependable, reliable, and flexible to meet business demands.

Responsibilities

• Coordinate the booking and documentation of incoming and outgoing air freight shipments, ensuring temperature control and regulatory compliance.
• Monitor shipment status, proactively addressing delays or issues related to temperature control.
• Communicate professionally with customers, colleagues, and external partners to provide updates and resolve issues.
• Maintain accurate records of shipments, including airway bills, customs documentation, and temperature logs.
• Provide excellent customer service by responding to inquiries promptly and addressing needs efficiently.
• Prepare and verify shipping documents, including bills of lading, invoices, and packing lists.
• Track and trace cargo to ensure timely delivery, reporting discrepancies as necessary.
• Collaborate with warehouse and trucking teams to coordinate cargo handling and delivery schedules.
• Conduct routine administrative tasks such as filing, data entry, and updating shipment records in the system.
• Support the Air Freight Manager with daily operational tasks as needed.
• Follow safety protocols and ensure compliance with company policies and industry standards.

Skills

Organizational skills

Customer service

Multitasking

Teamwork

English proficiency

MS Office

Attention to detail

Reliability

Adaptability

Education

High school diploma or equivalent

Bachelor’s degree

Job description

HPL Apollo LLC seeks an Air Freight Agent to coordinate air freight operations for perishable and temperature-controlled cargo at our LAX facility. You will manage bookings, documentation, and tracking while delivering exceptional customer service in a fast-paced environment.

Your responsibilities include collaborating with warehouses, ensuring regulatory compliance, maintaining records, and supporting daily operations under the Air Freight Manager.