Air Freight Import Account Manager

Apollo Freight; Los Angeles (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Collaborative logistics team

Job summary

Apollo Freight in Los Angeles, CA is seeking an Air Freight Import Account Manager to own and grow key air import accounts, focusing on customs clearance, regulatory compliance, and exceptional customer service.

You will oversee end-to-end import processes from cargo arrival through final delivery, ensuring timely clearance and compliant operations for a dynamic, seasonally demanding environment.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field
• 3–5 years of experience in air freight import, customs brokerage, or international logistics preferred
• Proven experience in account management, customs clearance, or customer-facing roles within freight forwarding

Responsibilities

• Maintain full ownership of assigned air import customer accounts and ensure timely communication throughout the import process.
• Manage air import shipments from pre-arrival through customs clearance, release, and final delivery.
• Coordinate customs clearance activities and ensure compliance with CBP, PGAs and import regulations.
• Build and maintain strong relationships with customers, brokers, airlines, government agencies, and other partners.
• Review documents to ensure accuracy and compliance.
• Work with customs brokerage teams to resolve entry issues and delays.
• Negotiate pricing and service agreements while maintaining margins.
• Identify opportunities to grow accounts by expanding services.
• Proactively resolve customer concerns and shipment issues.
• Coordinate with operations to ensure smooth import execution.
• Monitor performance and provide visibility and KPI reporting.
• Analyze account performance to identify improvements and growth.
• Collaborate with internal teams to improve efficiencies and reduce costs.
• Prepare reports on account performance and market trends.
• Stay informed on regulation changes to provide guidance and compliance

Skills

Account management

Customer service

Negotiation

Communication

Time management

English proficiency

Microsoft Office

Logistics software

CBP regulations knowledge

Education

Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field

Tools

Freight forwarding software

Customs brokerage systems

Microsoft Office

Job description

Job Location: Apollo Freight LAX - Los Angeles, CA 90045 Salary Range: $75,000.00 - $85,000.00 Salary/year

The Air Freight Import Account Manager is responsible for the overall ownership, management and growing key customer accounts within the air import division, with a primary focus on customs clearance, regulatory compliance, and exceptional customer service. This role oversees the end-to-end import process from cargo arrival through final delivery, ensuring timely customs clearance, seamless shipment coordination, and compliance with all applicable government regulations. The position requires a strong understanding of import operations, U.S. Customs regulations, account management, and customer engagement to achieve business objectives while maintaining profitability and service excellence.

Key Responsibilities

• Maintain full ownership of assigned air import customer accounts, ensuring exceptional customer service and timely communication throughout the import process.
• Manage air import shipments from pre-arrival through customs clearance, release, and final delivery, ensuring all customer requirements and service commitments are met.
• Coordinate and oversee customs clearance activities, ensuring complete and accurate documentation and compliance with U.S. Customs and Border Protection (CBP), Partner Government Agencies (PGAs), and all applicable import regulations.
• Build and maintain strong relationships with customers, customs brokers, airlines, government agencies, trucking providers, and other key business partners.
• Review commercial invoices, packing lists, bills of lading, air waybills, and other import documentation to ensure accuracy and compliance.
• Work closely with customs brokerage teams to resolve entry issues, customs holds, examinations, and regulatory requirements while minimizing shipment delays.
• Negotiate customer pricing and service agreements while maintaining competitive rates and profitable account margins.
• Identify opportunities to grow existing customer accounts by expanding import services, customs brokerage, and value-added logistics solutions.
• Proactively resolve customer concerns, shipment exceptions, customs delays, and service issues by providing timely and effective solutions.
• Coordinate with operations, warehouse, transportation, and customs brokerage teams to ensure smooth execution of import shipments.
• Monitor shipment performance and provide customers with shipment visibility, customs status updates, KPI reporting, and performance reviews.
• Analyze account performance, revenue, profitability, and operational metrics to identify opportunities for continuous improvement and business growth.
• Collaborate with internal departments to improve operational efficiencies, streamline customs clearance processes, and reduce costs.
• Prepare regular reports on account performance, import activity, customs compliance, forecasts, and market trends for management.
• Stay informed on changes in customs regulations, tariff updates, trade policies, and import compliance requirements to provide customers with accurate guidance and maintain regulatory compliance.

Qualifications

• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred.
• 3-5 years of experience in air freight import, customs brokerage, or international logistics preferred
• Proven experience in account management, customs clearance, or customer-facing roles within the freight forwarding industry.
• Strong knowledge of U.S. Customs and Border Protection (CBP) regulations, customs entry procedures
• Experience working with customs brokerage systems and freight forwarding software.
• Proficiency in English (verbal and written).
• Excellent communication, negotiation, and relationship-building skills.
• Strong organizational and time management skills with the ability to manage multiple customer accounts simultaneously.
• Customer-focused mindset with a proactive approach to problem-solving and issue resolution.
• Proficiency in logistics management software and Microsoft Office applications.
• Ability to identify account growth opportunities and contribute to business development initiatives.

Benefits

• Competitive salary and benefits package
• Opportunities for professional growth within a dynamic and expanding company.
• Collaboration with a dedicated and passionate logistics team.

Due to the seasonal nature of our business, flexibility in your work schedule is required, including the ability to work mandatory overtime during peak seasons. We appreciate your commitment to ensuring the success of our operations during these critical times.

This job description is not an inclusive or exhaustive list of responsibilities and may be updated or revised at the Company's discretion to meet operational needs. Nothing in this job description alters the at-will nature of employment, which may be terminated by either the employee or the Company at any time, with or without cause or advance notice, in accordance with federal and state laws.

HPL Apollo LLC is an Equal Opportunity Employer.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, citizenship, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other protected status under applicable federal, state, or local law.