Air Freight Ops Support Specialist II

CMA CGM; Torrance (CA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

Overtime eligibility

Benefits package

Job summary

CEVA Logistics in Torrance, CA is seeking a Customer Service Representative II (Air Import & Export) to manage international air shipments, coordinate with customers, carriers, and internal teams, and resolve complex issues with accuracy and professionalism.

The role emphasizes compliance, documentation accuracy, and timely updates across air import and export processes, with a focus on customer satisfaction and performance against SLAs.

Qualifications

• 3–5+ years in air freight, logistics, or freight forwarding.
• Familiar with IATA, TSA, and customs procedures.
• Experience with CargoWise, SAP, or similar logistics software.
• Excellent communication, problem-solving, and multitasking skills.
• Ability to manage high-volume shipments in a fast-paced environment.
• Experience handling escalations or key customer accounts.
• Knowledge of international shipping lanes and global trade practices.
• Strong attention to detail and organizational skills.

Responsibilities

• Coordinate and track incoming international air shipments from origin to final delivery.
• Prepare and review export documentation (AWB, invoices, packing lists) and ensure compliance with export regulations.
• Serve as the primary contact for assigned customer accounts and provide timely resolutions.
• Maintain accurate records in logistics/CRM systems and monitor SLAs and KPIs.

Skills

Air freight experience

Communication

Problem solving

Multitasking

Escalations management

Tools

CargoWise

SAP

Job description

CEVA Logistics in Torrance, CA is seeking a Customer Service Representative II (Air Import & Export) to manage international air shipments, coordinate with customers, carriers, and internal teams, and resolve complex issues with accuracy and professionalism.

The role emphasizes compliance, documentation accuracy, and timely updates across air import and export processes, with a focus on customer satisfaction and performance against SLAs.