Air Export Ops Specialist II — Overtime + Benefits

CEVA Logistics; Torrance (CA); Vor Ort; USD 62.000 - 70.000; Vollzeit

Benefits dieser Stelle

Life insurance

Paid time off

Paid holidays

Tuition reimbursement

401(k)

Zusammenfassung

CEVA Logistics is seeking a Customer Service Rep II (Air Export Operations Support) to manage international air shipments, coordinate with carriers, and ensure compliance with regulations. The role emphasizes escalation handling and customer satisfaction in a fast-paced environment.

The position is based in Torrance, CA, offering a permanent full-time contract with competitive pay and overtime eligibility. Benefits include life insurance, PTO, and 401(k).

Qualifikationen

• 3-5+ years of air freight, logistics, or freight forwarding experience.
• Strong knowledge of air import/export processes and documentation.
• Familiarity with IATA, TSA, and customs procedures.
• Experience using CargoWise, SAP, or similar logistics software.
• Excellent communication, problem-solving, and multitasking skills.
• Ability to manage high-volume shipments in a fast-paced environment.
• Experience handling escalations or key customer accounts.

Aufgaben

• Coordinate and track inbound and outbound air shipments, ensuring timely processing and delivery.
• Communicate with overseas partners, airlines, and customs brokers to resolve issues.
• Maintain accurate records in CRM/logistics systems and monitor KPI performance.
• Support audits and ensure compliance with international shipping regulations.
• Provide timely updates to customers and internal stakeholders.

Kenntnisse

Air freight experience

Customer service

Communication

Attention to detail

Problem solving

Tools

CargoWise

SAP

Jobbeschreibung

CEVA Logistics is seeking a Customer Service Rep II (Air Export Operations Support) to manage international air shipments, coordinate with carriers, and ensure compliance with regulations. The role emphasizes escalation handling and customer satisfaction in a fast-paced environment.

The position is based in Torrance, CA, offering a permanent full-time contract with competitive pay and overtime eligibility. Benefits include life insurance, PTO, and 401(k).