Customer Service Representative II (Weekend Shift)

CEVA Logistics; Eagan (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Paid Time Off

401(k)

Health insurance

Gym membership discounts

Diverse retail and travel discounts

Pet insurance

Job summary

A leading logistics provider in Eagan, Minnesota, seeks a dedicated individual to oversee the transportation of goods and manage customer support. Responsibilities include tracking shipments, ensuring service completion, and addressing customer inquiries. Ideal candidates have a high school diploma, relevant experience, and strong Microsoft Office skills. This role offers a supportive team environment and a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Two to three years related experience preferred.
• Excellent customer service skills are needed.
• Experience in data management and tracking is a plus.

Responsibilities

• Oversee customer’s freight through tracing and tracking.
• Ensure service completion and proof of delivery.
• Handle daily customer service requests promptly.

Skills

Intermediate proficiency in Microsoft Office

Accurate typing skills

Data entry skills

Ability to perform basic arithmetic with currency and measurements

Education

High School Diploma or GED

2-4 years industry experience preferred

Job description

YOUR ROLE
Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to work with clients to establish detailed profiles and procedures that best serve their export process.

WHAT ARE YOU GOING TO DO?

• Oversee customer’s freight through tracing and tracking. Maintaincontact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Ensure service completion and provide proof of delivery.
• Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
• Perform various data management tasks - enter shipment data in system; prepare rates and invoice House AirWay Bills; run sales reports, maintainandfile reports.
• Process pick-up requestsand enter datain the system.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED; Two to three years related experience. Two to four years industry experience, preferred.
• Skills: Intermediateproficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.