Air Export Operations Manager

Material Handling Resources, LLC; Franklin Square (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401k retirement match

Paid maternity and parental leave

Career development programs

Employee discounts

Job summary

Material Handling Resources, LLC seeks an Air Freight Gateway Operations Manager to lead export gateway operations, optimize capacity planning, and ensure cost efficiency. You will coordinate interfaces across functions, manage incident escalation with stakeholders, and drive KPI achievement across internal and external benchmarks.

The role requires strong collaboration with global carriers, oversight of billing and ITP processes, and a proactive approach to spot-rate opportunities to maximize

Qualifications

• Minimum 5 years relevant experience; or an equivalent combination of education and training.
• Minimum 3 years of management experience.
• A broad knowledge of global customs regulations and policies, with significant experience in global Air freight and customs brokerage industries
• Understanding of warehouse and CFS operations. Extensive airfreight experience.
• PC literate to include Microsoft Office products such as Word, Excel and Outlook

Responsibilities

• Manage the Export operation of the Gateway; overview of inbound and outbound freight flow
• Sets up the capacity planning (allotments optimization, BSA, consolidation share)
• Escalates and exchanges incident issues with stakeholders whenever necessary and appropriate
• Assist with large ad hoc opportunities - decide on spot rates for business opportunities in order to optimize cost of sale
• Develops, cultivates, and maintains local relationship with carriers
• Measures and achieve internal and external KPI’s
• Oversees ITP calculation in assigned area to keep the resulting under/over coverage within the defined maximum tolerance level, interpreting the net archived rate figures
• Check and approving of invoices in line of established signing power regulations
• Liaise with Operations in the Business Units to ensure correct job costing, correct ECA/ICA assignment on MAWB (ITP) files

Skills

Management experience

Global collaboration

KPI measurement

Communication skills

MS Office proficiency

Job description

The Air Freight Gateway Operations Manager is responsible for leading the gateway operations. This position provides & ensures operational excellence, high productivity as well as high-cost efficiency and internal customer satisfaction. This position also ensures smooth interfaces between the different functions in the Gateway as well as other Gateways and Business Units.

Your role on the team:

• Manage the Export operation of the Gateway; overview of inbound and outbound freight flow
• Sets up the capacity planning (allotments optimization, BSA, consolidation share)
• Escalates and exchanges incident issues with stakeholders whenever necessary and appropriate
• Assist with large ad hoc opportunities - decide on spot rates for business opportunities in order to optimize cost of sale
• Develops, cultivates, and maintains local relationship with carriers
• Measures and achieve internal and external KPI’s
• Oversees ITP calculation in assigned area to keep the resulting under/over coverage within the defined maximum tolerance level, interpreting the net archived rate figures
• Check and approving of invoices in line of established signing power regulations
• Liaise with Operations in the Business Units to ensure correct job costing, correct ECA/ICA assignment on MAWB (ITP) files

What you need: (requirements)

• Minimum 5 years relevant experience; or an equivalent combination of education and training
• Minimum 3 years of management experience
• A broad knowledge of global customs regulations and policies, with significant experience in global Air freight and customs brokerage industries
• Understanding of warehouse and CFS operations. Extensive airfreight experience.
• PC literate to include Microsoft Office products such as Word, Excel and Outlook

Essential skills:

• Strong collaborative, relationship, communications and team building skills in a global network organization
• Ability to write reports, business correspondence, and procedure manuals
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.

Disclaimer

1. The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

2. Job Duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC). The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”

What you gain from joining our team:

• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Access wages early with the Rain financial wellness app
• Health, dental, and vision insurance after 30 days of employment
• 401k match
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Employee discounts
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Daycare discount program
• Opportunities to volunteer and give back to your community.
• + more!